Front Desk Supervisor - Hotel Indigo Naperville Riverwalk

Hotel Indigo Naperville Riverwalk is a distinguished boutique hotel located in the heart of Naperville, Illinois. Known for its unique blend of rustic charm and artistic spirit, the establishment reflects the character of the historic neighborhood through its design and ambiance. The hotel features wood tones and antique touches, echoing the area's rich history, while providing modern comforts and high-end amenities to offer guests a memorable stay. Situated close to several local attractions such as the Naper Settlement, Riverwalk, and cultural landmarks like the Dick Tracy bronze statue, Hotel Indigo Naperville Riverwalk offers guests a variety of recreational and cultural experiences right at their doorstep. The hotel also boasts six diverse dining options, a 24-hour fitness center, a luxurious spa, and the Plank Bar and Kitchen where guests can enjoy handcrafted cocktails. Additionally, the hotel provides free parking, free Wi-Fi, and versatile event venues that cater to meetings and celebrations, combining history, art, and hospitality seamlessly.

The Front Office Supervisor role at Hotel Indigo Naperville Riverwalk is a pivotal position responsible for ensuring every guest receives an exceptional first impression. This role oversees the front office team, managing registration, reservations, and guest services to create a welcoming and smooth experience for all visitors. The supervisor is expected to coach and lead front desk employees, handling everything from training on procedures to managing emergencies and crises. Key responsibilities include conducting regular inspections to maintain service standards, engaging with guests to foster positive relationships and resolve concerns, and contributing to budget preparation alongside strategies to maximize revenue through walk-in reservations and upselling opportunities. Reporting to the Director of Rooms, the Front Office Supervisor plays a critical role in upholding the hotel’s commitment to excellent customer service and operational efficiency. This position is ideal for candidates with previous management experience in front office operations, excellent communication skills, and a passion for hospitality. In addition to a competitive salary, the role offers opportunities for professional growth within a supportive, inclusive environment dedicated to employee wellbeing and diversity. Joining Hotel Indigo Naperville Riverwalk means becoming part of a global family rooted in respect and collaboration, where making a difference through outstanding service is highly valued.