Front Desk Supervisor - Hiring Immediately

Pasadena, CA, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $27.00

Benefits

401K with company match

Health Insurance

Dental Insurance

Vision Insurance

Holiday pay

Paid vacation

maternity and paternity leave

professional advancement

Travel perks and discounts at hotel properties

Job Description

Hotel Lucile is an exciting new boutique hotel located in the vibrant neighborhood of Silver Lake, Los Angeles. Set to open in late summer 2026, this unique property is housed in a historic 1931 church, artfully blending preserved original architectural features such as stained glass windows, soaring wooden beams, and a choir loft with modern amenities including a restaurant, bar, rooftop terrace, swimming pool, and a dynamic program of art and community events. As part of Casetta's portfolio, Hotel Lucile represents an innovative addition to the hospitality scene, offering guests a memorable experience that combines rich history and contemporary luxury.

The Front Desk Supervisor role at Hotel Lucile is integral to delivering superior guest experiences and efficient front office operations. This full-time position offers a competitive hourly wage of $27 along with a comprehensive benefits package including 401k with company match, health, dental, and vision insurance, paid holiday and vacation leave, maternity and paternity leave, opportunities for professional growth and leadership development, and exclusive travel perks and discounts at other hotel properties within the company.

As the Front Desk Supervisor, you will lead and oversee the front office staff, ensuring hospitality excellence. The role involves supervising daily shift operations, maintaining high standards of customer service, and managing guest inquiries and reservations with professionalism and courtesy. You will be responsible for training, coaching, and mentoring team members to foster a positive work environment and uphold company policies and procedures. Your role will also include addressing and resolving guest concerns promptly to ensure high satisfaction and a memorable stay.

You will collaborate closely with housekeeping, reservations, and other departments to coordinate room allocations according to guest preferences and special requests while ensuring billing accuracy. Safety protocols and security measures will be followed meticulously during guest check-in and throughout operations to maintain a secure atmosphere. Additionally, you will participate in hotel committees and assist other departments during busy periods.

The successful Front Desk Supervisor will exhibit exceptional leadership qualities, acting as a role model for the front office team, and will take on managerial responsibilities in the absence of the manager on duty. This position offers the chance to contribute to the growth and vibrant culture of a new boutique hotel from the ground up, supporting career advancement in a dynamic, creative, and historic setting.

Job Requirements

High school diploma or equivalent
Minimum of 2 years experience in hospitality front desk roles
Proven supervisory or leadership experience
Strong customer service skills
Excellent verbal and written communication
Ability to work well in a team environment
Flexibility to work varied shifts including nights, weekends and holidays
Familiarity with hotel PMS and reservation systems
Ability to stand and walk for extended periods
Basic computer literacy
Strong attention to detail
Ability to handle multiple tasks simultaneously
Professional appearance and demeanor

Job Qualifications

High school diploma or equivalent
Previous experience in front desk or customer service in hospitality industry
Leadership or supervisory experience preferred
Excellent communication and interpersonal skills
Ability to handle guest complaints and resolve issues efficiently
Strong organizational and multitasking abilities
Proficiency with hotel reservation systems and Microsoft Office
Knowledge of standard operating procedures in hotel front office
Ability to maintain a professional demeanor under pressure
Strong problem-solving skills
Ability to work flexible hours including weekends and holidays

Job Duties

Ensure outstanding guest service at all times
Maintain a friendly, cheerful and courteous demeanor
Courteously and accurately answer inquiries from potential guests and accept hotel reservations
Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns
Use suggestive selling techniques to sell room nights, increase occupancy and revenue
Supervise daily shift process ensuring all team members adhere to standard operating procedures
Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
Adhere to all company policies and standard operating procedures, while remaining well versed to ensure proper adherence and training for other team members
Allocate rooms to expected arrivals after checking the guests preferences and special requests
Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
Cross check all billing instructions are correctly updated
Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests
Perform other duties as assigned, requested or deemed necessary by management
Ensure safety by following guest check in and security procedures and report suspicious activity to security, manager, or MOD
Participate in hotel committees and task force assignments
Assist all departments in servicing the guests during high volume periods
Take responsibility in the absence of the manager on duty
As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team