Front Desk Supervisor (FT) - Embassy Suites - LAX South

Hilton Hotels & Resorts is a globally recognized leader in the hospitality industry, renowned for its commitment to delivering exceptional guest experiences and fostering an award-winning workplace culture. With a storied history that dates back nearly a century, Hilton has become synonymous with luxury, comfort, and outstanding service across more than 3 billion guest stays worldwide. The company operates a diverse portfolio of world-class brands, ensuring that every guest enjoys a unique and memorable stay regardless of their destination or travel purpose. Hilton's dedication to innovation, quality, and teamwork has positioned it as a pioneer setting new standards for travel and hospitality across the globe.

As an employer, Hilton is deeply invested in the growth and development of its team members. The organization believes that exceptional hospitality starts with exceptional people, creating a supportive environment where employees can thrive, lead, and advance their careers. The company’s commitment to core values such as integrity, leadership, teamwork, ownership, and a sense of urgency permeates throughout its operations, making Hilton not only a great place to stay but also a great place to work.

The role of Front Office Supervisor at Hilton is a vital position that contributes directly to the success of the guest experience. As a Front Office Supervisor, you will be more than just a supervisor; you will be a source of light and warmth within the hotel, ensuring that every guest’s arrival, stay, and departure are handled with care and professionalism. This role involves overseeing daily front office operations including check-in and check-out procedures, managing guest inquiries and concerns, and supporting your team in delivering exceptional service through effective leadership and guidance.

You will be responsible for leading a diverse front office team, creating schedules, assigning tasks, and conducting pre-shift meetings to prepare your team for the day. Providing on-the-spot coaching and feedback is a critical part of your role, ensuring that service standards are consistently met and exceeded. Managing the flow of guests in the lobby and dynamically adjusting team coverage to maintain operational efficiency also falls under your purview. This position requires a blend of strong interpersonal skills, operational acumen, and the ability to respond to complex or escalated guest issues with diplomacy and tact.

Ideal candidates for this role possess strong guest-service skills combined with basic mathematical proficiency and the ability to communicate effectively in English. They should also have a keen eye for detail, an ability to observe and respond to emergency situations, and at least one year of experience in front desk and supervisory roles within the hospitality or related industry. At Hilton, you will be empowered to spread hospitality through leadership while continuously developing your skills in a vibrant, supportive environment.

Joining Hilton means becoming part of a global team committed to filling the earth with the light and warmth of hospitality. Beyond the tangible skills and daily responsibilities of the Front Office Supervisor, Hilton offers an enriching career path marked by opportunities for growth, recognition, and memorable experiences. Whether you are beginning your career or looking for advancement opportunities, the Front Office Supervisor role at Hilton provides a dynamic, rewarding environment where every workday is an opportunity to make a lasting impact on guests and colleagues alike.