Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Multiple Tiers of Medical Coverage
Dental Insurance
vision coverage
24/7 Teledoc service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match
Job Description
The Historic Davenport Hotel, Autograph Collection, is a prestigious and iconic hotel located in Spokane, Washington. Renowned for its rich history, breathtaking architecture, and luxurious amenities, the hotel offers an exceptional experience for both business and leisure travelers. As part of Marriott's Autograph Collection, this hotel combines historic charm with modern elegance, attracting guests who seek superior hospitality in a unique and memorable environment. The hotel's commitment to excellence is evident in its outstanding guest service, attention to detail, and sophisticated atmosphere, making it a landmark destination in the region.
By joining the team at the Historic Davenport Hotel, employees become part of a distinguished hospitality brand recognized for its professionalism, dedication to delivering exceptional guest experiences, and fostering a culture of growth and career advancement. The hotel nurtures its staff by providing training opportunities, a supportive work environment, and positions for upward mobility within the company. Team members enjoy working in an environment where their skills are valued and their contributions directly impact the guest experience, fostering pride and satisfaction in their work.
We are currently seeking a Front Desk Supervisor who is energetic, customer-focused, and passionate about hospitality. This full-time opportunity offers a competitive wage of $18.00 per hour and the chance to lead a dynamic front desk team. In this role, you will be responsible for overseeing daily front desk operations, ensuring that check-ins, check-outs, and guest services are executed flawlessly. Your leadership will inspire the team to provide courteous, efficient, and personalized service to every guest. You will handle guest inquiries and concerns with professionalism, train new front desk associates, and maintain accurate reservation and billing records. Collaboration with other departments is key to resolving issues swiftly and enhancing the overall guest experience.
This position allows you to develop your supervisory skills within a historic luxury hotel setting while contributing to the hotel's success. Being a part of the Historic Davenport Hotel means working in a culturally rich environment, delivering hospitality excellence, and playing an integral role in the memorable stays of our guests. If you are ready to take the next step in your hospitality career, we encourage you to apply and become part of a team that values leadership, teamwork, and superior guest service.
By joining the team at the Historic Davenport Hotel, employees become part of a distinguished hospitality brand recognized for its professionalism, dedication to delivering exceptional guest experiences, and fostering a culture of growth and career advancement. The hotel nurtures its staff by providing training opportunities, a supportive work environment, and positions for upward mobility within the company. Team members enjoy working in an environment where their skills are valued and their contributions directly impact the guest experience, fostering pride and satisfaction in their work.
We are currently seeking a Front Desk Supervisor who is energetic, customer-focused, and passionate about hospitality. This full-time opportunity offers a competitive wage of $18.00 per hour and the chance to lead a dynamic front desk team. In this role, you will be responsible for overseeing daily front desk operations, ensuring that check-ins, check-outs, and guest services are executed flawlessly. Your leadership will inspire the team to provide courteous, efficient, and personalized service to every guest. You will handle guest inquiries and concerns with professionalism, train new front desk associates, and maintain accurate reservation and billing records. Collaboration with other departments is key to resolving issues swiftly and enhancing the overall guest experience.
This position allows you to develop your supervisory skills within a historic luxury hotel setting while contributing to the hotel's success. Being a part of the Historic Davenport Hotel means working in a culturally rich environment, delivering hospitality excellence, and playing an integral role in the memorable stays of our guests. If you are ready to take the next step in your hospitality career, we encourage you to apply and become part of a team that values leadership, teamwork, and superior guest service.
Job Requirements
- High school diploma or G.E.D. equivalent
- Six months of front desk experience
- Prior cash handling experience
- Strong computer skills
- Excellent communication skills in English
- Ability to work a flexible schedule including nights and weekends
- Ability to provide leadership and motivate a team
- Professional demeanor and customer service orientation
Job Qualifications
- Prior cash handling experience necessary
- High school graduate or G.E.D. equivalent
- Ability to communicate effectively with the public and other team members
- Read, write and speak English fluently
- Six months front desk experience
- Strong computer skills
- Flexible schedule including nights and weekends
Job Duties
- Supervise front desk operations including check-in, check-out, and guest services
- Lead and motivate the front desk team to provide exceptional customer service
- Handle guest inquiries, concerns, and special requests in a professional and efficient manner
- Train and onboard new front desk staff members
- Ensure accuracy and completeness of guest reservations and billing information
- Collaborate with other departments to resolve guest issues and enhance guest experiences
- Maintain a clean and organized front desk area
- Monitor and maintain compliance with hotel policies and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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