Front Desk Supervisor - Embassy Suites by Hilton Las Vegas

Our hiring establishment is a reputable hotel known for providing exceptional guest experiences and maintaining high standards of service. As a part of the hospitality industry, the hotel prides itself on creating a welcoming and comfortable atmosphere for all guests. The hotel operates with a strong commitment to customer satisfaction, professional staff development, and efficient front office operations. The team is dedicated to delivering seamless services that cater to the diverse needs of visitors, ensuring each stay is memorable and enjoyable. This establishment values teamwork, high work ethics, and a guest-centric approach, making it a preferred choice for travelers and a great place to work for its employees. Our Front Office Manager position is a critical role within the hotel, responsible for overseeing the functioning and staffing of the front office team. This position plays a vital role in ensuring the smooth operation of guest services and maintaining an efficient work environment. The role requires a leader who can manage a diverse team comprising front desk agents, supervisors, guest service aides, bell staff, concierge staff, and PBX operators. The Front Office Manager is expected to have a thorough understanding of the front office duties themselves, with the ability to step in and perform these tasks whenever necessary.

This role entails managing staffing levels, coordinating hiring and training processes, supervising daily activities, and scheduling personnel to meet the demands of the hotel’s busy operation. A significant part of the role involves managing daily transactions using the MICROS system, ensuring accuracy in all reports including discrepancy reports, and maintaining clear communication channels with other departments such as Housekeeping and Engineering. Guest interaction is also a key element, requiring professional and courteous engagement with visitors, from greeting and checking in to addressing inquiries and fulfilling requests. The ideal candidate must demonstrate a calm demeanor when dealing with high-demand or upset guests and possess a strong work ethic with self-initiative. Flexibility is important, as the role may require working varying schedules including nights, weekends, and holidays. This position is best suited for someone who thrives in a team environment and is passionate about creating outstanding guest experiences. This is an in-office role demanding physical stamina for prolonged periods of desk work combined with occasional standing, walking, and other physical activities. The position demands excellent verbal and written communication skills, fine motor skills for computer use, and the ability to manage workloads effectively. Reasonable accommodations are available to enable individuals with disabilities to perform essential functions. Overall, this role is essential to maintaining the hotel’s high standards and ensuring each guest receives attentive and professional service throughout their stay.