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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $23.00 - $26.00
Work Schedule
Weekend Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401k
Tuition Assistance
Discounted hotel rates
Job Description
Concord Hospitality is a dynamic and growing hotel management company known for its commitment to quality, integrity, community, profitability, and fun. With a robust portfolio of hotels managed across various locations, Concord Hospitality prides itself on fostering a culture where every associate is valued and respected. The company emphasizes an Associate First policy, creating a supportive and engaging work environment that encourages personal and professional growth. Concord not only aims to provide exceptional guest services but also focuses on the career advancement of its employees, offering comprehensive training and development opportunities. This careful attention to both guest experience and employee... Show More
Job Requirements
- Minimum two years of hotel front desk experience
- Ability to work full-time evening shifts including weekends
- Strong customer service orientation
- Leadership capabilities
- Effective communication skills
- Basic computer proficiency
- Ability to manage multiple tasks under pressure
Job Qualifications
- Minimum two years of hotel front desk experience
- Proven leadership skills
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Ability to handle guest concerns professionally
- Knowledge of hotel front desk software and reservation systems
- Familiarity with emergency and security procedures
Job Duties
- Provide the highest quality of service to the customer at all times
- Check guests in and out efficiently and in a friendly manner
- Handle guest mail and messages per established procedures
- Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies
- Take reservation requests efficiently
- Answer switchboard in accordance with standards of proper telephone etiquette
- Block rooms and handles special requests
- Monitor room availability and offer AGM and GM assistance in yield management and restrictions
- Handle safe deposits by guests per established procedures
- Keep lobby and desk area clean and presentable
- Have a thorough knowledge of emergency and security procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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