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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
flexible schedule
Supportive team environment
Positive hotel culture
Professional appearance standards
Job Description
Courtyard Loma Linda is a distinguished hotel committed to delivering exceptional guest experiences and maintaining high operational standards in the hospitality industry. As part of the Marriott brand family, Courtyard Loma Linda blends modern comfort with thoughtful service to create an inviting atmosphere for both business and leisure travelers. Its dedication to excellence is reflected in its mission to 'Soar to Success,' emphasizing a culture of pride, professionalism, and hospitality that ensures every guest visit is memorable. The hotel prides itself on fostering a supportive work environment where team members are encouraged to grow, lead, and contribute to upholding the... Show More
Job Requirements
- High school diploma or equivalent required
- Minimum 2 years of front desk or guest service experience, including supervisory or lead responsibilities preferred
- Proficiency in hotel property management systems such as Marriott FOSSE or Stay PMS
- Excellent communication skills
- Strong leadership abilities
- Ability to multitask and remain composed in a fast-paced environment
- Strong organizational and time management skills
Job Qualifications
- High school diploma or equivalent
- College coursework in hospitality preferred
- Minimum 2 years of front desk or guest service experience
- Supervisory or lead responsibilities preferred
- Proficiency in hotel property management systems such as Marriott FOSSE or Stay PMS
- Excellent communication, leadership, and problem-solving skills
- Ability to multitask and remain composed in a fast-paced environment
- Strong organizational and time management abilities
Job Duties
- Supervise, train, and motivate front desk agents to ensure adherence to the hotel's service standards
- Lead by example through professional conduct, communication, and guest engagement
- Support onboarding and ongoing training programs to ensure team readiness and compliance with brand and company policies
- Assist in scheduling, monitoring performance, and providing constructive feedback
- Ensure all guests receive prompt, professional, and friendly service throughout their stay
- Handle guest concerns, complaints, or special requests, escalating complex issues to management as needed
- Empower team members to resolve guest issues in real time, consistent with the hotel's service recovery policies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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