Front Desk Supervisor - Conrad Indianapolis

Conrad Indianapolis is a distinguished luxury hotel that stands as the city's first true luxury accommodation and the only Forbes recommended hotel in the state of Indiana. This elegant 23-story tower features 247 meticulously designed guest rooms, boasting 15,000 square feet of flexible meeting space, and offers guests two outstanding dining options: The Capital Grille and The Lounge, complemented by the convenience of in-room dining. The hotel is also home to Indianapolis's only hotel spa and enjoys a unique connection via skywalk to The Arts Garden and The Indiana Convention Center, providing seamless access to downtown attractions and event spaces. This prime location and the hotel's sophisticated amenities make Conrad Indianapolis a premier choice for travelers seeking unmatched comfort and luxury.

We are currently seeking a Front Desk Supervisor to join our dedicated Front Office Team. This role offers a fantastic opportunity for professionals aspiring to advance their careers within a Fortune 500 company, operating under the esteemed Hilton brand, known globally for its commitment to exceptional hospitality. The position involves leading front office operations and contributing to delivering memorable guest experiences that embody the luxury and service standards of Conrad Indianapolis. As a Front Desk Supervisor, you will oversee daily front desk activities, ensuring smooth and efficient check-in and check-out processes, managing guest inquiries and concerns, and supporting your team through proactive leadership and real-time guest service adjustments. Your role includes scheduling, training, and guiding the front office team while addressing complex guest issues with professionalism and care.

At Hilton, we pride ourselves on fostering a workplace culture defined by clear goals, open communication, and data-driven decisions. Working closely with ownership partners and backed by advanced Hilton systems, our environment promotes leadership development and rewards outstanding results. The Front Desk Supervisor position is pivotal in spreading the warmth and light of hospitality, inspiring teamwork, integrity, and accountability among staff to create an outstanding guest experience. Join us in a role that not only values your leadership but also supports your growth with incredible benefits such as discounted travel perks, paid parental leave, mental health resources, and financial security programs. Be part of a global hospitality leader with a strong presence in downtown Indianapolis, committed to making every stay a defining moment for guests and a rewarding career for team members.