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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
employee perks
competitive pay
Job Description
The hiring company is a dynamic and customer-focused hotel committed to providing exceptional guest experiences through outstanding service and operational excellence. As an established player in the hospitality industry, the hotel offers a welcoming atmosphere coupled with modern amenities tailored to meet the needs of both business and leisure travelers. Known for its high standards and professional team, the hotel prides itself on delivering comfort, convenience, and memorable stays to its guests.
The Front Desk Supervisor role is pivotal within the hotel's day-to-day operations. This supervisory position entails overseeing the front desk team, ensuring the smooth and efficient hand... Show More
The Front Desk Supervisor role is pivotal within the hotel's day-to-day operations. This supervisory position entails overseeing the front desk team, ensuring the smooth and efficient hand... Show More
Job Requirements
- High school diploma or equivalent
- Previous hotel front desk or guest services experience
- Proficiency with hotel property management systems
- Experience in guest complaint handling and conflict resolution
- Ability to work evenings, weekends, and holidays
- Ability to stand for long periods
- Ability to lift and carry items up to 25 pounds
- Strong leadership and communication skills
- Ability to multitask and work in a fast-paced environment
Job Qualifications
- High school diploma or equivalent
- Associate’s or Bachelor’s degree in Hospitality, Business, or related field preferred
- Previous experience in a hotel front desk or guest services role
- Supervisory or leadership experience in hospitality preferred
- Proficiency with property management and point-of-sale systems
- Experience managing guest complaints and conflict resolution
- Strong leadership and interpersonal skills
- Excellent verbal and written communication skills
- High attention to detail and organizational skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving abilities
- Ability to remain calm and professional under pressure
- Ability to work independently and as part of a team
- Knowledge of local attractions and services
Job Duties
- Supervise and lead the front desk team to ensure smooth operations and high standards of customer service
- Train, mentor, and provide guidance to Front Desk Agents
- Conduct performance evaluations and provide feedback for staff development
- Schedule shifts for front desk staff to ensure adequate coverage
- Address staff issues, conflicts, or concerns professionally
- Oversee check-in and check-out processes to ensure minimal wait times
- Handle guest complaints and ensure guest satisfaction
- Manage VIP guests and special requests
- Ensure accurate billing and payments
- Monitor room availability and process reservations
- Oversee reservation system data entry
- Coordinate room allocation with housekeeping and maintenance
- Greet guests and provide a welcoming experience
- Handle phone and in-person inquiries about hotel services
- Assist with guest requests such as transportation and restaurant reservations
- Resolve guest issues efficiently
- Maintain front desk organization and welcoming atmosphere
- Monitor peak guest traffic times and manage effectively
- Review daily operational reports
- Maintain and update the property management system
- Communicate with other departments to meet guest needs
- Work with management on operational issues
- Inform front desk staff of hotel updates and events
- Assist with recruiting, onboarding, and training new staff
- Conduct ongoing training sessions
- Provide feedback to improve staff performance
- Maintain and review guest records with confidentiality
- Prepare daily operation and guest feedback reports
- Manage inventory and order supplies for the front desk
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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