Front Desk Supervisor

Mesa, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $22.00

Work Schedule

Rotating Shifts

Benefits

401(k)

Dental Insurance

Disability insurance

Employee assistance program

Flexible spending account

Health Insurance

Life insurance

Paid Time Off

Vision Insurance

room discounts

Employee Food and Beverage Discounts

Job Description

Driftwood Hospitality Management is a prominent name in the hotel industry, known for its commitment to providing exceptional guest experiences and maintaining a diverse and inclusive workplace. As a leading hotel management company, Driftwood oversees numerous properties, ensuring operational excellence and outstanding customer service across all its locations. With a reputation for fostering positive work environments, the company values integrity, innovation, and continuous improvement, making it a preferred employer in the hospitality sector.

The Front Desk Supervisor role at Driftwood Hospitality Management is a pivotal position within the front office team, responsible for delivering consistent and high-quality customer servi... Show More

Job Requirements

High school diploma or equivalent
minimum two years combined front desk and supervisory experience
strong communication skills
ability to operate computer systems and input data accurately
ability to remain calm and make decisions under pressure
physical ability to stand and move continuously during shift
ability to lift up to 25 pounds
availability to work varied shifts including nights
knowledge of safety and emergency procedures
adherence to company dress and appearance standards

Job Qualifications

Graduation from high school or equivalent preferred
two years combined prior front desk and supervisor experience
considerable skill in using a calculator and performing moderately complex mathematical calculations
ability to read, listen, and communicate effectively in English both verbally and in writing
ability to access and accurately input information using a moderately complex computer system
ability to deal effectively with internal and external customers with patience, tact, and diplomacy
hearing and visual ability to observe and detect signs of emergency situations

Job Duties

Communicate effectively both verbally and in writing to provide clear direction to staff
assign and instruct front desk clerks in details of work
observe performance and encourage improvement
greet guests immediately with a friendly and sincere welcome
complete registration process by inputting and retrieving information from a computer system
confirm pertinent information including number of guests and room rates
make appropriate selection of rooms based on guest needs
code electronic keys
provide welcome folders containing room keys, certificates, and coupons
close out guest accounts at time of check out
verify and imprint credit cards for authorization
handle cash and balance assigned house bank
accept and record vouchers and other forms of payment
post charges to guest rooms and house accounts
promptly answer the telephone using a positive and clear English language
input messages into the computer and communicate content to guests
remain calm and alert during emergency situations and heavy hotel activity
resolve customer complications and complaints by researching and implementing effective solutions
manage third party internet billing and arrivals
prepare group arrivals and pre-arrival packets
train new agents in daily duties and cash handling procedures
ensure compliance with brand standards
monitor and track time and attendance of associates
reinforce attendance policy and recommend progressive discipline
work to ensure high associate satisfaction scores
perform duties on all shifts including night audit and PBX
act as manager on duty in absence of front office manager
turn in lost and found items and guest room keys
adhere to company policies and procedures
follow safety and security procedures
know fire prevention and emergency procedures
utilize protective equipment
report unsafe conditions and accidents
maintain a neat, clean and well-groomed appearance
assist other front desk personnel when needed
perform related duties as requested by management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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