Front Desk Supervisor

Gravity Haus is an innovative community-driven adventure lifestyle brand that operates hotels, restaurants, and hosts immersive experiences designed to empower a modern approach to travel. Their establishments serve as vibrant spaces where travelers and locals alike can connect, rejuvenate, and immerse themselves in the spirit of outdoor adventure and intentional living. Gravity Haus is deeply committed to a culture built on core values such as continuous growth, uplifting others, creating memorable moments, fully committing to every task, and improving every environment they touch. These guiding principles reflect in every aspect of their services and underscore a dedication to exceptional hospitality, sustainability, and community engagement.

Gravity Haus is currently seeking an energetic and service-oriented Haus Experience Supervisor to join their team. This pivotal role supports and oversees the daily operations of the front desk, ensuring that each guest and member receives an exceptional experience. The Haus Experience Supervisor is responsible for leading and mentoring Front Desk Specialists, maintaining smooth operational flow, and driving hospitality standards that align with the company's vision. This position is vital to maintaining the welcoming, organized, and efficient environment of the front desk and lobby. The supervisor supports check-in and check-out procedures, handles room assignments, manages guest communications, and uses property management systems (PMS) like ALICE to coordinate guest interactions and maintenance requests.

Beyond managing day-to-day front desk functions, the Haus Experience Supervisor plays a significant leadership role. They assist with hiring, onboarding, training, and ongoing supervision of front desk staff. They are instrumental in creating staff schedules that respond dynamically to business needs and conduct performance coaching and feedback sessions to promote staff growth and accountability. The role also involves fostering team morale and ensuring alignment with Gravity Haus’s hospitality values.

The supervisor works closely with guests to deliver anticipatory and high-touch services throughout their stay, assisting with pre-arrival planning to customize visits and professionally addressing any guest concerns with empathy and promptness. They promote various hotel services, amenities, and recommend local experiences to enhance guests' visits.

Collaboration is key in this role—the Haus Experience Supervisor liaises daily with housekeeping to manage room priorities, coordinates with maintenance for swift resolution of in-room issues, and works with food and beverage, membership, and events teams to create seamless, unified guest experiences across the property. Additionally, the supervisor supports members by introducing them to Gravity Haus benefits and events, preparing personalized welcome notes, and ensuring community standards are upheld to keep the environment safe and welcoming for everyone.

Ideal candidates bring hospitality experience, preferably with some supervisory background, and possess strong communication skills and comfort with PMS and hospitality systems. They must have a guest-first mindset, enthusiasm for hospitality, and excel in fast-paced environments by thinking ahead and managing shifting priorities with ease. Flexibility is important as schedules may include weekends and holidays. A passion for the outdoors, wellness, and sustainable living is highly valued, reflecting the brand's ethos.

Joining Gravity Haus means becoming part of a vibrant community that offers more than just employment. Full-time team members benefit from comprehensive health insurance, a 401(k) plan with company match, and a unique All-In Gravity Haus Membership which offers adventure perks including discounted stays, gear rentals, and wellness programming. Part-time benefits vary but the overarching theme is growth, community, and making a positive impact both professionally and personally within a company that values its people and the environment.