Front Desk Supervisor

Pyramid Global Hospitality is a distinguished hospitality management company renowned for its extensive portfolio comprising over 200 hotels and resorts, and a workforce of more than 18,000 associates. Operating across the United States, the Caribbean, and Europe, Pyramid's global footprint is supported by its corporate offices in Boston, The Woodlands, Texas, and London. Their comprehensive platform features Benchmark Resorts & Hotels, which consists of unique and independent properties, Axiom Hospitality, a dedicated European hotel management division, and PYRAMIDWORKS, which offers integrated workplace and facilities services. The company's hallmark is a blend of global scale with an attentive, hands-on management style emphasizing exceptional service, operational excellence, and fostering enduring partnerships with owners and guests.

At Pyramid Global Hospitality, people lie at the core of the organizational ethos. The company dedicates itself to nurturing an empowering work environment where associates receive respect, support, and ample opportunities for career development. Pyramid employees collaborate directly with seasoned leaders, undertake meaningful projects that challenge them professionally, and gain exposure to a variety of properties, brands, and diverse markets. Whether entering the hospitality field or bringing years of expertise, associates find an arena ripe for learning, growth, and impactful contributions.

The Boston Marriott Burlington is one of Pyramid’s flagship properties, located in Burlington, Massachusetts. It prides itself on fostering an exceptional workplace culture supported by comprehensive benefits like full health plans, a 401(k) plan with a company match, and attractive bonus programs. The hotel’s core values prioritize personal growth, people-centric approaches, and a commitment to success, creating a work atmosphere where every member plays a vital role in delivering extraordinary service experiences. The Boston Marriott Burlington seeks dedicated professionals passionate about hospitality and service excellence to join their team and contribute to making guest stays memorable.

The Front Desk Supervisor position at the Boston Marriott Burlington is a full-time role offering competitive compensation between $21.00 and $22.00 per hour. This role is pivotal in managing front desk operations and leading a team of Front Desk Agents to ensure guests receive outstanding service from check-in through check-out. The ideal candidate is a highly motivated, service-oriented individual with proven leadership abilities, a professional demeanor, and a genuine desire to support both guests and team members.

The Front Desk Supervisor will act as an ambassador of hospitality, welcoming guests from around the world, ensuring seamless check-in processes including handling special requests and maintaining accurate billing information. The supervisor will also lead problem resolution efforts to exceed guest expectations, foster teamwork, and maintain high standards of service. Day-to-day responsibilities include supervising shifts, pre-assigning hotel rooms according to guest profiles and preferences, coordinating with Maintenance and Housekeeping to maintain operational efficiency, and training new staff to uphold the hotel's standards. This role demands strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Overall, working for Pyramid Global Hospitality at the Boston Marriott Burlington offers a tremendous opportunity for career growth within the hospitality industry. The company’s recognition as one of the best workplaces by several respected publications and its commitment to diversity and inclusion further enhance the candidate’s potential for long-term success. If you are passionate about delivering world-class service, eager to lead a team, and driven to make a meaningful impact in hospitality, this position promises a rewarding and fulfilling career path.