Front Desk Supervisor

Pyramid Global Hospitality is a premier hospitality management company that operates a vast portfolio of over 200 hotels and resorts, employing more than 18,000 associates across the United States, the Caribbean, and Europe. This dynamic company maintains corporate offices in Boston, The Woodlands in Texas, and London, combining a global reach with a hands-on approach. Pyramid's operations include Benchmark Resorts & Hotels, which manages a collection of distinctive independent properties; Axiom Hospitality, focusing on European hotel management; and PYRAMIDWORKS, providing integrated workplace and facilities services. The company is well-regarded for its commitment to exceptional service, operational excellence, and fostering long-term partnerships. Pyramid places a strong emphasis on its people, creating a workplace culture where employees are respected, supported, and empowered to develop their careers. Team members have the chance to collaborate with experienced leaders, participate in meaningful projects, and gain exposure to a diverse array of properties, brands, and markets. Whether a newcomer to hospitality or a seasoned professional, Pyramid provides opportunities to learn, grow, and make a significant impact.

The Wigwam in Litchfield Park, Arizona, is a flagship property under Pyramid Global Hospitality’s management, steeped in local history since 1929. This Four Diamond resort features 331 guest rooms set on 440 sprawling acres, providing an authentic Arizona experience and standing as a historic landmark. The Wigwam prides itself on its renowned guest service and commitment to creating memorable experiences. The resort’s team is driven by passion and excellence, focused on delivering exceptional hospitality to visitors from around the world. Currently, The Wigwam is looking to hire a Front Desk Supervisor who is enthusiastic, responsive, and capable of leading a high-performing team. This full-time position involves supporting the Front Desk team in delivering outstanding guest service, ensuring smooth daily operations, and fostering a positive and professional environment. The role offers an excellent opportunity for hospitality professionals to advance their careers in a world-class, historically significant property. At The Wigwam, diversity and inclusion are key, and the company welcomes candidates from minority groups, females, persons with disabilities, and veterans to join their welcoming team. This position requires strong interpersonal skills, customer service expertise, and a hands-on leadership style to guide the team in providing a memorable guest experience.