Front Desk Supervisor

PAH Management is a Dallas-based hotel ownership and management company that operates a diverse portfolio of select-service properties across multiple states under the reputable Marriott and Hilton brands. With a strong commitment to placing associates first, PAH Management aims to foster a supportive and growth-oriented culture while positioning itself as America's preferred hotel management company. The company emphasizes excellence in hospitality and operational performance, supporting hotel teams with the resources and leadership necessary to deliver superior guest experiences consistently. By operating within these well-established brand standards, PAH Management ensures both quality and satisfaction for guests and associates alike.

The Front Desk Supervisor plays a crucial leadership role within the hotel team, responsible for overseeing day-to-day front desk operations and ensuring a seamless guest experience from arrival through departure. This position requires managing and guiding the Guest Services team, including front desk associates, concierge, and bell services where needed, to maintain high standards of service excellence. The supervisor leads by example, stepping in during peak periods to assist with guest check-ins, check-outs, reservations, and guest inquiries, thereby fostering a collaborative and customer-centric work environment.

In addition to managing operational activities, the Front Desk Supervisor is tasked with coaching and developing staff, handling guest complaints with professionalism, and ensuring compliance with company policies and brand offerings. The role also involves critical financial responsibilities such as cash handling, daily balancing of cash drawers, and auditing reports to ensure accuracy and adherence to financial controls. Additionally, the Supervisor supports revenue forecasting, occupancy planning, and other administrative duties crucial for the hotel's operational success.

Maintaining brand compliance and quality assurance is an essential aspect of this role. The Front Desk Supervisor continuously monitors guest satisfaction scores, online reviews, and service metrics to identify improvement opportunities. The supervisor also ensures the front desk environment remains organized, clean, and representative of the hotel's professional image. This full-time position is based in Baton Rouge, LA, and requires flexibility to work evenings, weekends, holidays, and special events as needed. PAH Management offers a competitive base salary commensurate with experience along with a comprehensive benefits package.