Front Desk Supervisor

Excel Hotel Group is a fully integrated property ownership, management, and development company that is experiencing exciting growth in the hospitality sector. Known for their family-driven culture, Excel Hotel Group provides a supportive work environment that values its employees and fosters professional growth. The company oversees a diverse portfolio of hotels and is committed to delivering exceptional guest experiences across all properties. Their dedication to employee development and guest satisfaction makes them a leading name in the hotel management industry. Excel Hotel Group believes in promoting from within and offers ample opportunities for career advancement to its associates.

The Front Desk Manager role is a crucial position within the hotel, responsible for ensuring the efficient and effective operation of the Front Desk department. This role involves guiding and directing the line staff to achieve established goals and maintain high standards of service. The Front Desk Manager plays a key role in ensuring total guest satisfaction by providing employee training, motivation, and performance management. The position requires someone who is proactive, organized, and customer-focused, as they will be the first point of contact for guests, setting the tone for their stay. This role includes managing schedules, coordinating work, training new employees, handling guest complaints, and maintaining good communication across departments. If you are passionate about hospitality and committed to excellence in service, this position offers a rewarding opportunity to grow your career within a supportive and dynamic company. The job offers full-time employment with excellent benefits including medical, dental, life insurance, paid time off, and a 401(k) with company match. Additionally, the company offers a generous travel discount program and promotes from within, allowing motivated individuals to advance their careers while contributing to the continued success of the hotel group.