Front Desk Supervisor

Naperville, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $18.90 - $21.00

Work Schedule

Flexible

Benefits

Advanced scheduling

DailyPay

Employee Referral Bonuses

401(k) with Company Match

paid time off with rollover

wellness tools

Leadership development

Tuition Reimbursement

hotel discounts

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Paid parental leave

Employee assistance program

Job Description

White Lodging is a leading hospitality company that specializes in developing and operating a diverse portfolio of premium hotels, rooftop bars, and restaurants across some of the most vibrant cities in the United States. Renowned for their commitment to exceptional guest experiences, White Lodging integrates the highest standards of hospitality with innovative services and luxurious environments. The company values the importance of making people feel welcomed and valued, not only by offering outstanding accommodations and dining options but also by creating a work culture that fosters personal growth, respect, and excellence among its employees. This philosophy has won White Lodging a reputation for delivering memorable hospitality experiences that keep guests returning again and again.

The company is currently seeking a Front Desk Supervisor to support daily front office operations at one of its premium hotel properties. This role is designed for individuals eager to embrace a leadership position within the hotel environment, overseeing a team of front desk agents and ensuring that every guest interaction is of the highest quality. It is an entry-level leadership opportunity perfect for hospitality professionals who want to advance their careers by managing front desk operations and embodying the guest service values that define a premium hotel stay.

The Front Desk Supervisor will be responsible for running smooth and efficient shifts, maintaining brand standards, and setting up the front desk team for success. This position acts as the on-shift leader in the absence of the Front Desk Manager and serves as the primary point of escalation for any guest concerns or team challenges. The role requires hands-on involvement, with supervisors expected to perform front desk duties and use hotel front office systems themselves, thereby leading by example. Additionally, the supervisor will assist in onboarding and training new staff, ensuring a knowledgeable and confident team that consistently delivers excellent service.

White Lodging offers a dynamic environment for growth, with multiple properties in each market providing clear pathways from Front Desk Supervisor to Front Desk Manager and beyond. The company provides extensive support and training, making it an ideal fit for candidates who are motivated by career progression and service excellence. Compensation for this role starts at $18.90 to $21.00 per hour, reflecting the company’s commitment to offering competitive wages. Work schedules are flexible but require availability on evenings, weekends, and holidays to meet the demands of a full-service hotel operation.

This role is perfect for those with a passion for hospitality, a positive attitude, and a drive to develop leadership skills within an exciting and fast-paced industry. With benefits including advanced scheduling, daily pay options, referral bonuses, retirement plans with company match, paid time off, health benefits, and ongoing leadership development, White Lodging makes a career in hotel management both rewarding and sustainable. The company also embraces diversity and inclusion, ensuring all qualified candidates are welcomed and supported regardless of background.

Job Requirements

Prior hotel front desk, guest services, or hospitality experience preferred but not required
Desire to step into a hotel leadership role and grow your career
Outgoing personality and positive attitude
Ability to handle fast-paced front office environment
Strong communication skills
Flexibility to work evenings, weekends, and holidays

Job Qualifications

Prior hotel front desk, guest services, or hospitality experience preferred but not required
Desire to step into a hotel leadership role and grow your career
Outgoing personality, positive attitude, and passion for delivering exceptional hotel guest service
Adaptability and composure in a fast-paced hotel front office environment
Strong communication skills and ability to support, motivate, and direct a team
Flexibility to work varied shifts including evenings, weekends, and holidays

Job Duties

Deliver the highest quality of guest service on every shift - anticipating and exceeding guest expectations at every touchpoint of the hotel front desk experience
Run the perfect shift - ensuring all front desk checklist items are completed, hotel brand standards are consistently upheld, and the front office team is set up for success from the first moment to the last
Supervise front desk agents and associates - monitoring performance, enforcing brand and service standards, and providing real-time coaching and support throughout each shift
Oversee all front desk and front office operations in the absence of the Front Desk Manager - serving as the on-shift leader and primary point of escalation for guest concerns and team needs
Perform hands-on front desk duties and operate hotel front office systems and equipment as needed - leading by example alongside your team every shift
Assist with new associate onboarding, training, and cross-training - helping build a knowledgeable, confident front desk team that delivers consistently excellent hotel guest service
Handle additional responsibilities as assigned to maintain smooth hotel front office operations