Front Desk Supervisor

HHM Hotels is a renowned hospitality company committed to delivering exceptional guest experiences while maintaining high standards of service, quality, and sustainability. Known for its dedication to creating memorable stays, HHM Hotels operates a range of properties that cater to diverse travelers seeking comfort and excellent customer service. The company prides itself on a culture that values people, agility, and excellence, which serves as the foundation of its operational philosophy. As an equal-opportunity employer, HHM Hotels fosters an inclusive work environment where diversity and individuality are respected and promoted across all aspects of employment.

The Front Desk Supervisor role at HHM Hotels is a pivotal position responsible for overseeing the front desk operations to ensure compliance with the company’s established guest service standards, quality benchmarks, and sustainability initiatives such as the EarthView program. This supervisory role involves managing a team of associates, ensuring that all guest interactions are handled professionally and efficiently. The Front Desk Supervisor acts as a key point of contact for resolving guest complaints through thorough investigation and effective solutions, thereby enhancing guest satisfaction scores and encouraging repeat business.

This role requires a dynamic individual who is proactive in coaching, training, scheduling, and supporting front desk staff to contribute positively to the hotel's operational success. The Supervisor is expected to take on leadership responsibilities in the absence of the Front Office Manager or Assistant General Manager, demonstrating readiness to manage front office functions such as reservations, account balancing, audits, and guest registration. The position demands attention to detail in tasks that include booking management, promoting marketing programs, and cash handling.

In addition to operational duties, the Front Desk Supervisor plays an integral role in maintaining the physical standards of the hotel’s public areas, ensuring cleanliness and a welcoming atmosphere. Commitment to safety is emphasized through adherence to workplace safety protocols, MSDS, and OSHA standards. The ideal candidate for this position is someone who thrives in a fast-paced hospitality environment, exhibits excellent interpersonal skills, and aligns with HHM Hotels’ core values of People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It.

Career growth is clearly defined with advancement opportunities from Assistant Front Office Manager to Front Office Manager and potentially to Assistant General Manager, highlighting HHM Hotels’ commitment to employee development and career progression. This full-time role may require working various shifts, including holidays and weekends, reflecting the hospitality industry's dynamic nature. Physical demands such as standing for extended periods, walking, and lifting up to 25 pounds should be anticipated.

Overall, the Front Desk Supervisor position offers a meaningful opportunity to contribute to a respected hotel brand while developing professionally in a role that balances leadership, customer service excellence, and operational management within the vibrant hospitality industry.