Front Desk Supervisor

Marriott International is a globally recognized leader in the hospitality industry, renowned for delivering exceptional experiences to guests through its diverse portfolio of brands. Among its prestigious collections is JW Marriott, a luxury hotel brand comprising over 100 stunning properties located in prime urban and resort destinations worldwide. Known for its commitment to excellence, Marriott International fosters a culture rooted in innovation, genuine service, and diversity, ensuring both employees and guests feel valued and supported. The company prides itself on creating an inclusive workplace where colleagues can thrive, grow professionally, and contribute to a legacy of outstanding hospitality.

JW Marriott, part of Marriott International's luxury portfolio, embodies the spirit and vision of the company's founder, J. Willard Marriott. Employees at JW Marriott are regarded as its most important asset, as the brand firmly believes that happy employees lead to satisfied guests. This ethos, known as The JW Treatment™, represents more than a promise of guest service—it signifies an outstanding work environment emphasizing holistic well-being, camaraderie, training, development, and recognition. Team members at JW Marriott enjoy opportunities to build their careers in a vibrant and dynamic setting that encourages personal and professional growth.

This particular full-time, non-management position located at 1800 Bayshore Hwy, Burlingame, California, is critical to maintaining Marriott's high standards of guest service within the Rooms and Guest Services Operations category. Offering an hourly wage of $34.25, the role involves a variety of responsibilities focused on ensuring guests have a seamless and enjoyable experience from the moment they arrive. The successful candidate will act as a vital point of contact for guests, assisting with smooth check-in processes, resolving payment issues, and coordinating with relevant departments to address special requests or concerns. This position demands excellent communication skills, attention to detail, and the ability to anticipate and satisfy guest needs.

Day-to-day duties include managing reservations accurately, assigning rooms, issuing and activating room keys, and processing various forms of payments such as cash, checks, debit, and credit cards. The role requires vigilance in preparing accurate guest accounts, handling situations involving room availability proactively by arranging suitable alternative accommodations, and collaborating closely with housekeeping to ensure rooms are in perfect condition for guests' arrival. The employee must also engage in cash handling procedures, document shift reports meticulously, and adhere strictly to Marriott's policies and standards, including uniform and professionalism guidelines.

Beyond operational tasks, the role encompasses responsibilities such as mentoring and training fellow associates, serving as a model for Marriott's Guarantee of Fair Treatment and Open Door Policy, and reporting workplace incidents and safety concerns. This is a position that requires standing, sitting, or walking for prolonged periods and occasionally handling items weighing up to 10 pounds. The successful applicant will have the opportunity to be part of a multicultural team dedicated to providing high-quality hospitality experiences and will be supported in ongoing learning and development within the JW Marriott culture.

By joining JW Marriott at this location, candidates become part of a world-class team dedicated to delivering "A remarkable hotel experience, always" while growing their career in one of the most respected names in luxury hospitality.