Front Desk Supervisor

Pyramid Global Hospitality is a prominent hospitality management company known for its expansive portfolio, which includes over 200 hotels and resorts, and a workforce of more than 18,000 associates spanning the United States, the Caribbean, and Europe. This company operates through several specialized divisions, including Benchmark Resorts & Hotels, which manages independent properties, Axiom Hospitality, focusing on European hotel management, and PYRAMIDWORKS, providing integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid Global Hospitality combines global reach with a personal and hands-on approach that emphasizes exceptional service, operational excellence, and the development of long-term partnerships. Pyramid has earned widespread acclaim for its workplace culture and service quality, receiving accolades from well-known publications such as USA Today, The Boston Globe, and The Houston Chronicle, alongside travel honors from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report. This recognition underscores the dedication Pyramid places on its people, guests, owners, and the communities it serves.

OKANA Resort and Indoor WaterPark, located in Oklahoma City, Oklahoma, offers a dynamic and vibrant work environment with a unique mix of hospitality and entertainment facilities. Positioned along the scenic Oklahoma River within the bustling Horizons District near downtown, OKANA features a large indoor waterpark, over 400 meticulously designed guest rooms and suites including premium riverfront options, multiple dining venues, and more than 30,000 square feet of meeting and event spaces. This setting provides ample career advancement opportunities for individuals passionate about hospitality and guest service.

The Front Desk Supervisor role at OKANA Resort and Indoor WaterPark is crafted for an enthusiastic individual eager to contribute positively to guest experiences while supporting and leading the front desk team. The successful candidate will exhibit strong leadership qualities, a keen willingness to learn, and an ability to manage front desk operations effectively. Responsibilities include overseeing the daily activities of the front desk team, ensuring adherence to established procedures, and maintaining quality standards. Integral to the position is the ability to deliver exceptional customer service by engaging guests warmly, facilitating smooth check-ins with attention to credit verification and special requests, and skillfully resolving any issues to create memorable guest experiences. This role requires close collaboration with housekeeping and maintenance teams to coordinate operations seamlessly and maintain the resort's reputation for hospitality excellence.

As a Front Desk Supervisor, you will also be responsible for training new front desk agents, managing inventory for the Sundries shop, promoting special hotel programs, and communicating vital information within the property. The role demands flexibility in working schedules, including nights, weekends, and holidays, a strong desire to impact guests positively, and excellent communication abilities in a fast-paced environment. This opportunity is ideal for someone looking to grow a rewarding career within a celebrated hospitality management company at a world-class destination, delivering unforgettable guest experiences while fostering personal and professional growth at OKANA Resort and Indoor WaterPark.