Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.25 - $21.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive pay
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
employee hotel discounts
Career advancement opportunities
401(k) or retirement plan options
Job Description
The Downtown Houston Hotel is a prominent hospitality establishment situated in the heart of Houston's vibrant business and entertainment district. Known for its superior guest service, luxurious accommodations, and prime location, this hotel consistently attracts a diverse clientele, ranging from business travelers to tourists seeking an enjoyable stay in downtown Houston. The hotel prides itself on creating a welcoming atmosphere, blending Southern hospitality with modern amenities to deliver an exceptional guest experience. It features a variety of facilities including well-appointed rooms, meeting spaces, dining options, and concierge services, all designed to meet the needs of its guests efficiently and professionally.
The Front Desk Supervisor role at the Downtown Houston Hotel is a crucial leadership position within the Front Office department. Reporting directly to the Operations Manager, the Front Desk Supervisor oversees the daily operations of the front desk team to ensure seamless check-in and check-out experiences, prompt resolution of guest inquiries, and coordination among departments. This position requires managing and supporting a team of front desk agents and guest service staff, ensuring adherence to hotel policies, and maintaining high standards of guest service in a fast-paced, dynamic environment. The Front Desk Supervisor plays an integral role in operational efficiency by monitoring room availability, managing reservations, and generating shift reports while fostering a professional and customer-focused workplace culture. This employment opportunity offers competitive pay and a suite of benefits, including health insurance, paid time off, and career advancement options, making it an attractive position for hospitality professionals dedicated to guest satisfaction and team leadership.
The Front Desk Supervisor role at the Downtown Houston Hotel is a crucial leadership position within the Front Office department. Reporting directly to the Operations Manager, the Front Desk Supervisor oversees the daily operations of the front desk team to ensure seamless check-in and check-out experiences, prompt resolution of guest inquiries, and coordination among departments. This position requires managing and supporting a team of front desk agents and guest service staff, ensuring adherence to hotel policies, and maintaining high standards of guest service in a fast-paced, dynamic environment. The Front Desk Supervisor plays an integral role in operational efficiency by monitoring room availability, managing reservations, and generating shift reports while fostering a professional and customer-focused workplace culture. This employment opportunity offers competitive pay and a suite of benefits, including health insurance, paid time off, and career advancement options, making it an attractive position for hospitality professionals dedicated to guest satisfaction and team leadership.
Job Requirements
- High school diploma or equivalent
- Minimum of 2 years experience in hotel front desk or hospitality roles
- Previous supervisory or leadership experience preferred
- Proficient in hotel property management systems such as Opera
- Strong customer service and conflict resolution skills
- Excellent communication and organizational skills
- Ability to work flexible hours including nights, weekends, and holidays
- Professional appearance and demeanor
- Ability to stand for extended periods
- Capable of lifting up to 25 pounds occasionally
- Frequent use of computers, phones, and office equipment
Job Qualifications
- High school diploma or equivalent required
- Hospitality degree preferred
- 2+ years of hotel front desk or hospitality experience
- Previous supervisory or leadership experience preferred
- Strong customer service and conflict-resolution skills
- Experience with hotel property management systems (PMS) such as Opera or similar software
- Excellent communication and organizational abilities
- Ability to work flexible schedules, including nights, weekends, and holidays
- Professional appearance and demeanor
Job Duties
- Supervise front desk agents and guest service staff during assigned shifts
- Ensure efficient and professional guest check-in and check-out processes
- Handle guest inquiries, complaints, and special requests promptly and professionally
- Assist with scheduling, training, coaching, and performance monitoring of front desk employees
- Monitor room availability, reservations, and daily occupancy reports
- Coordinate with housekeeping, maintenance, valet, and security teams to support guest satisfaction
- Process payments, verify billing accuracy, and balance cash drawers when required
- Ensure compliance with hotel policies, safety standards, and brand procedures
- Maintain knowledge of local attractions, restaurants, and transportation options in downtown Houston
- Prepare shift reports and communicate operational updates to management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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