Front Desk Supervisor

Marriott International is a leading global hospitality company known for its exceptional service and dedication to guest satisfaction. The company operates a vast portfolio of hotels and resorts worldwide, offering upscale accommodations and outstanding amenities. Among its renowned brands is Westin, which focuses on guest wellness and comfort, ensuring guests can rejuvenate and thrive during their travels. The particular location for this job is 1000 Penn Ave, Pittsburgh, Pennsylvania, United States, a prime location that serves a diverse clientele including business and leisure travelers. Marriott is committed to diversity and inclusion, striving for a welcoming environment that celebrates a multitude of cultures and perspectives. The company offers equal opportunity employment and adheres strictly to all anti-discrimination laws.

The role available is a full-time, non-management position within the Rooms and Guest Services Operations category. The position is based on-site and is preferred for overnight shift workers. The compensation is competitive at $24.00 per hour. This job is essential in ensuring a seamless guest check-in and check-out process, handling payment issues, and maintaining overall customer satisfaction. The candidate will support the front desk by expediting problematic payments such as credit card processing issues and follow up with guests to ensure problem resolution is satisfactory.

Responsibilities include processing guest registrations, confirming reservations, assigning rooms, and issuing room keys. The incumbent must handle various forms of payments, including cash, checks, debit, and credit cards, while ensuring accurate account setup that accounts for shared or separate rooms, taxes, incidental charges, and compensations. The role requires anticipating room availability challenges and securing alternative accommodations if necessary.

The candidate will interact with other hotel departments such as Bell Services and Housekeeping to resolve guest requests and ensure rooms are spotless before guest arrival. Attentiveness to detail is critical as the role involves reviewing shift logs, documentation, balancing cash drawers, and submitting receipts per accounting protocols.

In addition to operational duties, this role supports management by assisting with staff training and motivating the team while upholding company policies and standards. Maintaining a professional appearance, protecting confidential information, and ensuring safety through training and incident reporting are also expected. Excellent communication skills are mandatory to interact with guests and colleagues professionally, prepare documents accurately, and manage phone communications effectively.

The ideal candidate stands for the company's mission of empowering guests to enhance their wellness and reach their best selves. This role is suited for a motivated individual who enjoys working in a dynamic, guest-focused environment where excellent interpersonal skills and problem-solving abilities are valued. Marriott International offers a collaborative team environment that encourages growth and development while providing purpose-driven work that aligns with the Westin brand’s wellness ethos.