Front Desk Supervisor

Our establishment is a reputable hotel recognized for its commitment to guest satisfaction, quality service, and sustainable practices. We pride ourselves on maintaining a welcoming and professional atmosphere, ensuring a memorable stay for each guest. As a key player in the hospitality industry, the hotel's operations are built upon strong core values including People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. These principles guide our team in delivering exceptional service and creating lasting relationships with our guests.

We are currently seeking a dedicated Front Desk Supervisor who will oversee front desk operations in line with our high standards for guest service, quality, and sustainability. This is an excellent opportunity for an individual eager to grow within the hospitality field. The compensation for this role ranges from $21.00 to $23.00 per hour, reflecting the importance and responsibility of this position.

In this supervisory role, you will lead and support front desk associates by interviewing, selecting, training, scheduling, and coaching team members to perform duties consistent with our brand standards and core values. You will be instrumental in resolving guest complaints efficiently by conducting thorough assessments and implementing effective solutions. Guest satisfaction is paramount, and you will focus on improving satisfaction scores by fostering a positive environment both for guests and staff.

Your duties will also include participating in lobby ambassador activities to create personal connections with guests, thus encouraging repeat visits. You will oversee front office operations in the absence of the Front Office Manager or Assistant General Manager, ensuring seamless service at all times.

Additional responsibilities include performing essential bookkeeping tasks such as balancing accounts and conducting audits, managing reservations through making and confirming bookings, and promoting company and brand-specific marketing programs to enhance guest experience and business growth. You will be the first point of contact by greeting guests immediately upon arrival, handling check-in processes including room assignments, and providing welcome folders with room keys and other relevant materials.

Handling guest billing is a critical part of the role, including computing bills, collecting payments, managing cash transactions, and completing guest check-outs. In cases of dissatisfaction, you will be empowered to negotiate compromises and authorize revenue allowances to ensure guest retention.

Maintaining the appearance and cleanliness of hotel entrance, reception, and public areas is another vital duty, alongside adhering to HHM’s EarthView sustainability program to support our environmental goals. Safety in the workplace is also a priority, where you are expected to practice safe work habits, utilize protective safety equipment, and comply with MSDS and OSHA standards. The role may also require you to perform various other duties as requested by management.

This position offers a clear growth path starting from Assistant Front Office Manager to Front Office Manager and potentially advancing to Assistant General Manager. The ideal candidate will possess an associate’s or bachelor’s degree and have 1 to 3 years of relevant experience in hospitality or related fields. Flexibility in work schedule is important as the role may involve working various shifts, including weekends, holidays, and nights, as well as meeting physical demands such as standing, walking, lifting, and other movements needed to effectively perform duties.

Joining our team means becoming part of a dynamic and supportive environment where excellence, service, and agility are valued. We believe in empowering our people and fostering a culture where everyone takes ownership of their role in delivering an outstanding guest experience.