Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $25.00
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid holidays
401k
company match
Job Description
FS Residential is a leading property management company known for its commitment to excellence and superior resident services. Specializing in managing multifamily residential properties across various regions, FS Residential provides tailored management solutions that enhance living experiences for residents while maintaining operational efficiency and safety standards. The company's dedication to quality and community engagement positions it as a respected name in the real estate and property management industry. With a focus on innovation, efficiency, and customer satisfaction, FS Residential continues to expand its portfolio, driven by its core values of integrity, professionalism, and a resident-first approach.
The role of Front Desk Supervisor at FS Residential is crucial for maintaining the smooth operation of the building's entry points and ensuring excellent customer service to residents, guests, and service providers. This full-time, non-exempt position offers a competitive hourly wage of $25.00 and includes comprehensive benefits such as medical, dental, vision, paid time off, holidays, and a 401k with company match.
As a Front Desk Supervisor, you will oversee and schedule all front desk staff, ensuring operational standards are met while providing training and support. Your responsibilities include managing schedules, timesheets, and payroll documentation, maintaining detailed logs and incident reports, and collaborating effectively with the Front Desk Coordinator and Property Manager. You will play a critical role in emergency response, security monitoring, and customer service, requiring strong communication skills, attention to detail, and the ability to multitask effectively. The role demands physical capability to handle lifting and requires flexibility to work evenings, weekends, and respond to emergencies or callouts timely.
This position also involves administrative duties such as assisting with investigations, managing access control systems, monitoring emergency response protocols, and maintaining a secure and safe environment throughout the property. The Front Desk Supervisor must exhibit excellent interpersonal skills, effectively handle complex situations, and ensure that residents and guests have a positive experience. The varied schedule includes shifts on Fridays and Saturdays from 3:45pm to 12:15am, Mondays, Wednesdays, and Thursdays from 7:45am to 4:15pm, with Sundays and Tuesdays off.
Overall, this opportunity at FS Residential is ideal for a motivated individual with a background in business or hospitality, a passion for customer service, and the ability to take initiative in a dynamic property management environment. The company values candidates who can work independently yet thrive in a team setting, and who are ready to contribute to the safe, welcoming atmosphere FS Residential is known to provide.
The role of Front Desk Supervisor at FS Residential is crucial for maintaining the smooth operation of the building's entry points and ensuring excellent customer service to residents, guests, and service providers. This full-time, non-exempt position offers a competitive hourly wage of $25.00 and includes comprehensive benefits such as medical, dental, vision, paid time off, holidays, and a 401k with company match.
As a Front Desk Supervisor, you will oversee and schedule all front desk staff, ensuring operational standards are met while providing training and support. Your responsibilities include managing schedules, timesheets, and payroll documentation, maintaining detailed logs and incident reports, and collaborating effectively with the Front Desk Coordinator and Property Manager. You will play a critical role in emergency response, security monitoring, and customer service, requiring strong communication skills, attention to detail, and the ability to multitask effectively. The role demands physical capability to handle lifting and requires flexibility to work evenings, weekends, and respond to emergencies or callouts timely.
This position also involves administrative duties such as assisting with investigations, managing access control systems, monitoring emergency response protocols, and maintaining a secure and safe environment throughout the property. The Front Desk Supervisor must exhibit excellent interpersonal skills, effectively handle complex situations, and ensure that residents and guests have a positive experience. The varied schedule includes shifts on Fridays and Saturdays from 3:45pm to 12:15am, Mondays, Wednesdays, and Thursdays from 7:45am to 4:15pm, with Sundays and Tuesdays off.
Overall, this opportunity at FS Residential is ideal for a motivated individual with a background in business or hospitality, a passion for customer service, and the ability to take initiative in a dynamic property management environment. The company values candidates who can work independently yet thrive in a team setting, and who are ready to contribute to the safe, welcoming atmosphere FS Residential is known to provide.
Job Requirements
- Ability to lift 30 to 50 lbs
- Ability to work in an upright standing or sitting position for long periods
- Ability to handle, finger, grasp, and lift objects and packages
- Ability to reach with hands and arms
- Ability to work extended hours including evenings and weekends
- Ability to respond to emergency situations promptly
- Ability to communicate effectively both verbally and in writing
- High school diploma or equivalent
- Previous experience in customer service or property management preferred
Job Qualifications
- High school diploma or equivalency preferred
- College level courses in business or hospitality preferred
- Two to three years of business experience preferred
- Command of information system hardware/software preferred
- Effective written and verbal communication skills
- Multiple language fluency desirable
- Strong customer service, communication, and interpersonal skills
- Ability to navigate the property/building quickly and easily
- Ability to complete all required forms
- Ability to work extended hours and weekends as required
- Ability to respond to emergencies and callouts promptly
- Proficient in maintaining logs and incident reports
Job Duties
- Oversees and schedules all Front Desk staff for building
- Maintains schedules and timesheets/cards for payroll purposes
- Keeps track of activity logs and incident reports for the Manager's review
- Collaborates with Front Desk Coordinator to fill shifts and provide training for new hires
- Forwards vacation and day off requests to Front Desk Coordinator for approval
- Assists in investigations and reviews tapes/logs for any unusual incidents
- Supports Property Manager with administrative duties such as mailings
- Demonstrates excellent customer service, communication, and time management skills
- Monitors Emergency Response System and Electronic Security Control Systems
- Greets and directs residents, guests, and invitees
- Responds promptly and efficiently to emergency situations
- Controls access to the building
- Maintains daily logs, records, and forms
- Resolves and follows up on complaints and issues
- Maintains a safe and secure environment throughout the property
- Performs other duties as assigned by the Property Manager
- Follows safety procedures and maintains a safe work environment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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