Front Desk Supervisor

Pyramid Global Hospitality is a globally recognized hospitality management company that prides itself on putting its people first. With a strong dedication to fostering a supportive and inclusive work environment, the company prioritizes diversity, professional growth, career development, and employee wellbeing across its portfolio of over 230 properties worldwide. Pyramid Global Hospitality's People First culture is deeply embedded in its approach to employee development, offering a wide range of benefits designed to support both personal and professional success. These benefits include comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and special employee rates on hotel stays. Ongoing training and development opportunities are also a core component of Pyramid's commitment to nurturing talent and helping employees build valuable skills and knowledge needed to advance their hospitality careers.

Among Pyramid Global Hospitality's diverse portfolio, the Residence Inn by Marriott Boston Woburn stands out as a premier establishment dedicated to delivering exceptional service and memorable guest experiences. This property features 149 guest rooms and 680 square feet of event space, making it an ideal setting for travelers and business guests alike. As part of Pyramid Hotel Group, the Residence Inn by Marriott Boston Woburn offers employees a robust wage package, excellent benefit plans including a matching 401K, generous bonuses, travel perks, and abundant opportunities for professional growth across a portfolio of 100 hotels under major brands. The company is recognized as an Employer of Choice, emphasizing that the care and wellbeing of their team members are as important as guest service excellence and community involvement.

The role available is that of a Front Desk Supervisor, a pivotal position responsible for leading and supporting the front desk team in delivering outstanding customer service. This role invites highly motivated individuals with proven ability to work collaboratively in a team environment, eager to learn and lead by example. The ideal candidate will demonstrate professionalism, courtesy, and readiness to assist both guests and team members, fostering a positive environment that encourages meaningful connections and memorable interactions. The Front Desk Supervisor will be instrumental in ensuring smooth daily operations by managing shift processes, coordinating with housekeeping and maintenance, training new agents, maintaining inventory in the sundries shop, and promoting special hotel programs.

This position offers a unique opportunity to join a world-class property and grow a rewarding career in hospitality. Candidates who thrive on customer engagement, have a passion for creating "WOW" moments for guests, and enjoy working in a fast-paced environment will find this role fulfilling. The company values dedication, excellent communication skills, and flexibility in scheduling to meet the dynamic needs of the hospitality industry. Employees at Pyramid Global Hospitality not only gain professional experience but also become part of a supportive community that celebrates diversity and innovation. Compensation for this role starts at $20.00 per hour, reflective of the company’s commitment to fair and competitive wage practices. Pyramid Global Hospitality is an equal opportunity employer committed to creating an inclusive environment for all employees, fostering a culture where everyone can succeed and grow.