Front Desk Supervisor

Oxnard, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $21.00 - $24.00

Work Schedule

Fixed Shifts

Benefits

Health Insurance

Paid Time Off

Dental Insurance

Retirement Plan

Employee Discounts

Life insurance

flexible schedule

Job Description

This role is for a Front Desk Supervisor position within a reputable hotel that is committed to providing exceptional guest experiences and upholding high standards of service. The hotel is part of DKN, a hospitality group known for delivering its "Home Away From Home" experience, emphasizing warmth, friendliness, and a cheerful atmosphere. This establishment takes pride in offering personalized and attentive service to each guest, ensuring that every stay is memorable and comfortable. As a Front Desk Supervisor, you will be a key member of the hotel's guest service team, responsible for maintaining a positive environment and overseeing front office operations. The position demands a proactive, detail-oriented professional who thrives in a fast-paced hospitality setting where guest satisfaction is paramount.

The role involves supervising and mentoring the Guest Service Team to ensure that all staff members are fully trained and proficient in guest service systems, processes, and procedures. You will be expected to coach and retrain team members to enhance their performance continually, while ensuring accountability and high standards across all facets of the front office. This includes managing room availability, coordinating with housekeeping to maintain room status accuracy, auditing financial transactions, and handling various administrative responsibilities such as managing travel agent commissions and franchise loyalty programs.

Effective communication is crucial in this role. You will interact frequently with guests to address their needs and concerns promptly, fostering good guest relations by being knowledgeable about local area events and hotel functions. You will also support fellow team members and other departments to help deliver a seamless guest experience. The position requires the ability to work independently within company guidelines while utilizing sound judgment to make decisions that benefit both guests and the hotel. Additionally, this job demands physical stamina to handle standing for extended periods, moving around the property, and occasionally lifting. If you are dependable, exhibit strong interpersonal skills, and are dedicated to upholding the highest customer service standards, this role offers a rewarding career opportunity. The Front Desk Supervisor position typically requires a minimum of two years of similar hotel experience and offers the chance to develop leadership skills in a dynamic hospitality environment.

Job Requirements

Minimum of two years hotel experience as Front Desk Supervisor or progressive front desk responsibility
Strong English skills, both oral and written
Good customer service and communication skills (written and verbal)
Ability to prioritize, organize and delegate work assignments
Ability to maintain good team member relations
Ability to develop and maintain effective guest relations
Basic accounting procedures knowledge
Typing, cash registers, calculators and computer skills
Current valid driver's license
Proof of auto liability insurance
Dependable

Job Qualifications

Minimum of two years hotel experience as Front Desk Supervisor or progressive front desk responsibility
Strong English skills, both oral and written
Knowledge of hotel front desk operations and procedures
Good customer service and communication skills (written and verbal)
Salesmanship and public relations skills
Personnel supervision and training experience
Ability to prioritize, organize and delegate work assignments
Ability to maintain good team member relations
Ability to develop and maintain effective guest relations
Ability to direct performance of team members and follow-up with corrective action where needed
Basic accounting procedures knowledge
Typing, cash registers, calculators and computer skills
Current valid driver's license

Job Duties

Maintain a friendly, cheerful and courteous demeanor at all times while providing personalized service to hotel guests
Communicate effectively with guests and fellow team members
Be proficient at all Guest Service systems and processes
Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction
Oversee and ensure accountability in all aspects of Guest Service Team's performance
Responsible for all front office activity during scheduled shifts
Monitor and adjust room availability status
Check travel agent commissions, franchise frequent stay program activity and central reservations
Monitor and complete filing of registration cards, reservations, correspondence and no-shows
Check Maid's list and ensure room availability status is accurate
Check and audit banks
Check dry cleaning status
Check time cards to posted schedule
Submit daily report to Guest Services Manager (written or verbal)
Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone
Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations
Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel
Perform other duties as assigned, requested or deemed necessary by management
Deliver DKN's "Home Away From Home" experience