Front Desk Supervisor

The Marriott at the University of Dayton is a distinguished hotel known for its exceptional service, warm hospitality, and prime location near the University of Dayton. Operated under the umbrella of Concord Hospitality Enterprises Company, the Marriott offers guests a blend of comfort, convenience, and an inviting atmosphere that caters to both business and leisure travelers. This full-service hotel is committed to providing an outstanding guest experience by ensuring high-quality accommodations, excellent amenities, and attentive staff dedicated to exceeding expectations at every turn. Marriott’s brand standards emphasize professionalism, consistency, and guest satisfaction, making it a preferred choice for visitors in the area. The hotel’s proximity to the university also makes it a popular destination for students, parents, faculty, and visitors attending campus events or conferences. This setting creates a dynamic work environment that values teamwork, attentiveness, and a passion for hospitality.

The Front Desk Supervisor role at the Marriott at the University of Dayton is a pivotal position responsible for leading the front desk team in delivering exceptional customer service while upholding all brand standards and organizational policies set by Concord Hospitality. As the hub of guest interaction, the front desk experience largely shapes the overall impression guests have of the hotel. This role demands a proactive, responsive, and caring leader who fosters a cohesive team environment focused on guest satisfaction. The ideal candidate will enjoy engaging with guests, leading, motivating, and coaching team members, and handling responsibilities with a winning personality and a strong sense of accountability. The front desk supervisor not only ensures smooth check-in and check-out processes but also actively participates in managing reservations, addressing guest inquiries, handling special requests, and maintaining the operational standards of the front desk area.

In addition to service delivery, the front desk supervisor plays an important role in carrying out administrative tasks, coordinating with management on room availability and yield management strategies, and ensuring compliance with security and emergency procedures. This position offers full-time employment with a salary ranging from $16.00 to $19.20 per hour, reflecting the importance of the role within the hotel’s organizational structure. The Marriott at the University of Dayton fosters a culture of respect, inclusion, and development, providing opportunities for supervisors to advance into higher leadership roles such as Assistant General Manager within a few years. Concord Hospitality is proud of its associate-first philosophy, comprehensive benefits, and a supportive workplace culture grounded in values of quality, integrity, community, profitability, and fun. For those passionate about hospitality and eager to contribute to a thriving team, this position offers a rewarding career path with ample opportunities for personal and professional growth.