Front Desk Supervisor

Concord Hospitality is a leading hospitality management company known for its commitment to quality, integrity, and community. With a diverse portfolio of hotels across the United States, Concord Hospitality focuses on providing exceptional guest experiences while fostering a supportive and inclusive workplace. The company's "Associate First" culture promotes growth, work-life balance, and diversity among its employees. This culture, combined with a solid foundation built on five cornerstones: Quality, Integrity, Community, Profitability, and Fun, makes Concord Hospitality a respected name in the hotel management industry.

As a Front Desk Supervisor at Concord Hospitality, you will play a crucial role in ensuring that guests receive top-tier service from the moment they arrive until their departure. The front desk is the heartbeat of the hotel, acting as the primary point of contact for guests and setting the tone for their overall experience. In this leadership role, you will oversee the front desk team, guiding them to uphold both Concord's and the hotel's brand standards. You will be responsible for managing daily front desk operations which include efficient check-ins and check-outs, handling guest mail and messages professionally, making reservations, and managing room blocks and special requests.

This position demands a proactive and attentive individual who thrives in a fast-paced environment, excels in multitasking, and possesses excellent interpersonal skills. Your responsibilities will also include ensuring the lobby and desk areas remain clean and presentable, maintaining thorough knowledge of hotel staff, room locations, rates, amenities, and emergency procedures, and assisting with yield management in coordination with the Assistant General Manager or General Manager. The Front Desk Supervisor must handle sensitive tasks such as managing guest safe deposits in accordance with established procedures and addressing guest needs with empathy and care.

Concord Hospitality values leadership potential, with many Front Desk Supervisors advancing quickly to higher management roles such as Assistant General Manager. This role offers an excellent career path for those who are committed to delivering outstanding guest service, motivated to lead a team, and eager to develop professionally within the hotel management industry.

The position is a full-time role with a competitive hourly wage ranging from $21 to $23 per hour. Additionally, Concord Hospitality offers a comprehensive benefits package for full-time associates, including medical, dental, and vision insurance, life insurance and disability options, a 401(k) plan with company match, tuition assistance, discounted room rates at Concord-managed hotels, and numerous training and development opportunities. Concord Hospitality's commitment to its employees and guests alike makes this an attractive opportunity for hospitality professionals seeking a rewarding and dynamic work environment.