Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $20.00
Work Schedule
Rotating Shifts
Standard Hours
Day Shifts
Weekend Shifts
Benefits
401(k)
Disability insurance
Employee assistance program
Health Insurance
Life insurance
Paid Time Off
room discounts
Employee Food and Beverage Discounts
Job Description
Driftwood Hospitality Management is a distinguished hospitality company known for its fully integrated approach to providing exceptional services in the hotel and lodging industry. The company prides itself on employing top talent across all levels, positions, and properties, fostering a culture that empowers associates to take initiative and be proactive contributors to their property's success. With clearly defined strategies and objectives, Driftwood Hospitality Management emphasizes outstanding client service and continuous improvement, making it a premier employer in the hospitality sector. The company operates its hotels 24 hours a day, seven days a week, ensuring seamless guest experiences and maintaining the highest standards of service excellence.
The position of Front Desk Supervisor at Driftwood Hospitality Management is a vital leadership role that demands effective communication, strong organizational skills, and the ability to oversee front desk operations efficiently. This role provides guidance and leadership to front desk clerks, ensuring consistent quality customer service is delivered at all times. The Front Desk Supervisor is responsible for managing guest interactions, handling registrations, processing payments, and resolving any customer complaints or issues with diplomacy and professionalism. In addition to supervisory duties, the Front Desk Supervisor plays an active role in training new staff members and maintaining compliance with brand standards and company policies.
The role requires flexibility, as shift times and hours may vary to meet operational demands. The starting pay for this position is $20 per hour, reflecting the company's commitment to fair and competitive compensation. The Front Desk Supervisor also takes on managerial responsibilities in the absence of the Front Office Manager, acting as the Manager on Duty to ensure smooth operations throughout the property. The position demands constant mobility within the front office area along with standing for most of the shift. Furthermore, the supervisor must be adept in handling emergency situations safely, managing third-party internet billing and arrivals, coordinating group arrivals, and actively promoting a positive and supportive workplace culture with emphasis on associate satisfaction.
Overall, the Front Desk Supervisor role at Driftwood Hospitality Management offers a dynamic work environment where leadership, customer service excellence, and proactive problem-solving are highly valued. Employees in this position are critical to the guest experience and contribute significantly to the hotel's operational success. Driftwood Hospitality Management supports its team members with comprehensive benefits including health and life insurance, disability insurance, paid time off, employee assistance programs, and various discounts. This position is ideal for hospitality professionals seeking growth opportunities within a reputable company that values employee contributions and fosters a safe and inclusive workspace.
The position of Front Desk Supervisor at Driftwood Hospitality Management is a vital leadership role that demands effective communication, strong organizational skills, and the ability to oversee front desk operations efficiently. This role provides guidance and leadership to front desk clerks, ensuring consistent quality customer service is delivered at all times. The Front Desk Supervisor is responsible for managing guest interactions, handling registrations, processing payments, and resolving any customer complaints or issues with diplomacy and professionalism. In addition to supervisory duties, the Front Desk Supervisor plays an active role in training new staff members and maintaining compliance with brand standards and company policies.
The role requires flexibility, as shift times and hours may vary to meet operational demands. The starting pay for this position is $20 per hour, reflecting the company's commitment to fair and competitive compensation. The Front Desk Supervisor also takes on managerial responsibilities in the absence of the Front Office Manager, acting as the Manager on Duty to ensure smooth operations throughout the property. The position demands constant mobility within the front office area along with standing for most of the shift. Furthermore, the supervisor must be adept in handling emergency situations safely, managing third-party internet billing and arrivals, coordinating group arrivals, and actively promoting a positive and supportive workplace culture with emphasis on associate satisfaction.
Overall, the Front Desk Supervisor role at Driftwood Hospitality Management offers a dynamic work environment where leadership, customer service excellence, and proactive problem-solving are highly valued. Employees in this position are critical to the guest experience and contribute significantly to the hotel's operational success. Driftwood Hospitality Management supports its team members with comprehensive benefits including health and life insurance, disability insurance, paid time off, employee assistance programs, and various discounts. This position is ideal for hospitality professionals seeking growth opportunities within a reputable company that values employee contributions and fosters a safe and inclusive workspace.
Job Requirements
- Graduation from high school or equivalent
- Two years combined prior front desk and supervisor experience
- Ability to stand and move throughout front office area continuously
- Ability to lift up to 25 pounds
- Strong communication skills in English
- Basic computer proficiency
- Ability to remain calm during emergency situations
- Willingness to work varying shifts including nights and weekends
Job Qualifications
- High school diploma preferred
- Two years combined prior front desk and supervisor experience
- Ability to effectively deal with internal and external customers requiring tact and diplomacy
- Considerable skill in using a calculator and performing mathematical calculations without error
- Ability to read, listen, and communicate effectively in English both verbally and in writing
- Ability to accurately input information using a moderately complex computer system
- Hearing and visual ability to detect signs of emergency situations
Job Duties
- Communicate effectively both verbally and in writing to provide clear direction to staff
- Assign and instruct front desk clerks in details of work
- Greet guests immediately with a friendly and sincere welcome
- Complete the registration process promptly by inputting and retrieving information from computer systems
- Verify and imprint credit cards for authorization and handle cash transactions
- Promptly answer the telephone using clear English and relay messages
- Remain calm and alert during emergencies and resolve customer complaints effectively
- Manage Third Party Internet billing and group arrivals
- Train new agents including cash handling procedures and ensure compliance with brand standards
- Monitor and track time and attendance of associates
- Act as Manager on Duty in absence of Front Office Manager
- Adhere to company policies, safety and security procedures
- Report accidents and unsafe conditions to management
- Maintain a neat and well-groomed appearance
- Assist other front desk personnel as needed
- Perform related duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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