Front Desk Supervisor

Salinas, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $21.50 - $22.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Health savings account

401(k) retirement plan

Paid vacation

paid sick days

hotel discounts

educational assistance

Paid parental leave

Company paid life insurance

Short term disability insurance

long term disability insurance

employee perks

Hospital Indemnity insurance

critical illness insurance

accident insurance

Job Description

Sonesta International Hotels is recognized as the 8th largest hotel company in the United States, experiencing rapid growth and expansion. This hotel company operates an impressive portfolio of over 1000 properties spread across eight countries, consisting of full-service and focused hotels located in major cities. Sonesta's unique combination of owned, managed, and franchised properties allows it to be present in locations that guests want to be, offering a diverse range of accommodations and experiences. Rooted deeply in the human side of hospitality, Sonesta is driven by a commitment to delivering passionate service, loyalty with purpose, and creating guest experiences that truly resonate and connect on a personal level. Their philosophy, "Together We Thrive," highlights the collective effort put into bringing quality, value, and exceptional hospitality to each guest and every stay.

The Front Desk Supervisor (FDS) role at Sonesta International Hotels centers on leading and supporting the front desk team to ensure seamless operations and a superior guest experience. This position is essential in helping the hotel achieve its performance objectives related to front desk management. The FDS is accountable for training, supervising, and scheduling the front desk staff to optimize their performance. This role also assists the Operations Manager with front office accounting tasks and human resource duties. Additionally, the FDS acts as the lead point of contact for all front desk technology systems and participates in in-house guest marketing initiatives. The person in this role also represents the hotel with professionalism and hospitality during the absence of the General Manager and Operations Manager, ensuring that guests receive consistent excellent service. Moreover, the Front Desk Supervisor actively undertakes guest service agent responsibilities, making sure that guest needs are promptly met and all front desk functions operate smoothly. The position offers a pay range between $21.50 and $22.00 per hour, with the exact salary dependent on factors like knowledge, skills, and experience. This is an excellent opportunity for a hospitality professional dedicated to leading teams, enhancing guest relationships, and contributing to the overall success of a top-tier hotel brand.

Job Requirements

High school diploma or equivalent required
two years of previous hotel experience required
previous background from the extended stay industry preferred
ability to speak, read, and write fluent English
other languages beneficial
professional verbal and written communication skills
mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
problem solving, reasoning, motivating, organizational and training abilities preferred
will be required to obtain a ServSafe certification
may be required to obtain a TIPS certification
experience with Microsoft Office and Opera systems required
valid driver's license required
frequently standing up, bending, climbing, kneeling, and moving about the facility
carrying, lifting or pulling items weighing up to 50 pounds
frequently handling objects and equipment
will be required to work mornings, evening, weekends, and holidays

Job Qualifications

High school diploma or equivalent
two years of hotel experience
previous extended stay industry experience preferred
fluent English communication skills
proficiency with Microsoft Office and Opera systems
strong organizational and training abilities
professional verbal and written communication skills
problem solving and reasoning skills
valid driver's license
ability to obtain ServSafe and possibly TIPS certification

Job Duties

Deliver on the promise of Sonesta Service in all interactions with guests and clients
manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel
ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures
ensure all staff has the supplies needed to effectively carry out their job functions
supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information
responsible for the supervision of the security of cash, credit card transactions, and guest information
supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing
work with the hotel’s property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions
establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff
ensure guest special requests are fulfilled and proper delivery of guest services is delivered
supervise the daily execution of the shoppe and the pour by ensuring each is stocked and maintained in an orderly and appealing manner
establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction
respond to guest complaints or concerns in a prompt and professional manner
promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
register guests, issue room keys, provide information on hotel services and room location
answer phones in a prompt and courteous manner
supervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s)
communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
regularly sell hotel rooms through direct client contact
ensure compliance with federal, state and local laws regarding health, safety, and alcohol services
perform other duties as assigned