Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $21.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
competitive salary
Annual review with increase potential
401k program with company match
Additional benefits may be available
Job Description
Arbor Lodging is a prominent hotel investment and management company with a rapidly expanding portfolio of properties across the United States, Mexico, and the Caribbean. Renowned for its robust partnership network, Arbor Lodging is an approved management company for several prestigious hotel brands including Marriott, Hilton, Hyatt, and IHG. The company operates with a proactive and holistic service ethos, emphasizing a welcoming and supportive environment for guests at every interaction. This people-focused, data-driven, and results-oriented culture fosters an environment where employees and guests alike experience a commitment to quality and service excellence.
The role of Front Desk Supervisor (FDS) at Arbor Lodging plays a critical part in the day-to-day operations and overall success of the hotel. This position is responsible for delivering exceptional guest services and operational results by leading front desk activities and teams. Reporting directly to the Operations Manager, the FDS serves as the lead support for accounting and human resources functions within the Front Office. Duties primarily include training, supervising, and scheduling front desk staff to ensure smooth and efficient operations.
Additionally, the Front Desk Supervisor acts as the main point person for front desk technology systems and in-house guest marketing initiatives, ensuring technological tools and strategies align with the hotel’s goals. This role also represents the hotel in the absence of the General Manager and Operations Manager, collaborating across departments to enhance guest satisfaction and operational outcomes. The FDS may also function as a Guest Service Agent when required, underscoring the hands-on nature and versatility expected in this position.
This full-time role demands a professional who can manage complex daily operations within a fast-paced hospitality environment, with a keen eye for detail, leadership skills, and a focus on excellence in customer service. The Front Desk Supervisor will ensure all team members are well-trained on hotel operations, facilities, services, local area knowledge, and safety procedures, thus maintaining high standards throughout the guest experience. The position also involves handling financial transactions securely, enforcing internal policies, and adapting to seasonal demand strategies to maximize revenue.
By joining Arbor Lodging, the Front Desk Supervisor will work within a company that values integrity, passion, accountability, continuous improvement, and respect for diversity. Arbor Lodging’s guiding principles ensure a culture that encourages professional growth, development, and the pursuit of excellence at every level. Employees are supported by competitive compensation, annual salary reviews, and benefits such as a 401k program with company match, making it an attractive opportunity for dedicated hospitality professionals. This role calls for an individual ready to lead with heart and aim higher in every aspect of their work, driving both guest satisfaction and business success at a respected and growing hotel management company.
The role of Front Desk Supervisor (FDS) at Arbor Lodging plays a critical part in the day-to-day operations and overall success of the hotel. This position is responsible for delivering exceptional guest services and operational results by leading front desk activities and teams. Reporting directly to the Operations Manager, the FDS serves as the lead support for accounting and human resources functions within the Front Office. Duties primarily include training, supervising, and scheduling front desk staff to ensure smooth and efficient operations.
Additionally, the Front Desk Supervisor acts as the main point person for front desk technology systems and in-house guest marketing initiatives, ensuring technological tools and strategies align with the hotel’s goals. This role also represents the hotel in the absence of the General Manager and Operations Manager, collaborating across departments to enhance guest satisfaction and operational outcomes. The FDS may also function as a Guest Service Agent when required, underscoring the hands-on nature and versatility expected in this position.
This full-time role demands a professional who can manage complex daily operations within a fast-paced hospitality environment, with a keen eye for detail, leadership skills, and a focus on excellence in customer service. The Front Desk Supervisor will ensure all team members are well-trained on hotel operations, facilities, services, local area knowledge, and safety procedures, thus maintaining high standards throughout the guest experience. The position also involves handling financial transactions securely, enforcing internal policies, and adapting to seasonal demand strategies to maximize revenue.
By joining Arbor Lodging, the Front Desk Supervisor will work within a company that values integrity, passion, accountability, continuous improvement, and respect for diversity. Arbor Lodging’s guiding principles ensure a culture that encourages professional growth, development, and the pursuit of excellence at every level. Employees are supported by competitive compensation, annual salary reviews, and benefits such as a 401k program with company match, making it an attractive opportunity for dedicated hospitality professionals. This role calls for an individual ready to lead with heart and aim higher in every aspect of their work, driving both guest satisfaction and business success at a respected and growing hotel management company.
Job Requirements
- High school diploma or equivalent
- Two years of hotel front desk experience
- Ability to speak, read and write fluent English
- Professional verbal and written communication skills
- Experience with Microsoft Office and Opera systems
- Ability to lift or carry items up to 50 pounds
- Willingness to work mornings, evenings, weekends and holidays
Job Qualifications
- High school diploma or equivalent required
- Two years of previous hotel front desk experience required
- Ability to speak, read, and write fluent English
- Other languages beneficial
- Professional verbal and written communication skills
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems required
- Frequently standing up, bending, climbing, kneeling, and moving about the facility
- Carrying, lifting or pulling items weighing up to 50 pounds
- Frequently handling objects and equipment
- Will be required to work mornings, evening, weekends, and holidays
Job Duties
- Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures
- Ensure all staff has the supplies needed to effectively carry out their job functions
- Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information
- Responsible for the supervision of the security of cash, credit card transactions, and guest information
- Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing
- Work with the hotel's property management system to maximize revenue through occupancy and rate adjustments based on market conditions
- Establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered
- Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction
- Respond to guest complaints or concerns in a prompt and professional manner
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
- Register guests, issue room keys, provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Supervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s)
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- Regularly sell hotel rooms through direct client contact
- Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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