Front Desk Supervisor

Sonesta International Hotels is a leading hospitality company recognized as the 8th largest hotel company in the United States and continues to expand rapidly. This well-established hotel group operates a diverse portfolio comprising full-service and focused-service hotels in major cities, offering an extensive range of owned, managed, and franchised properties. Sonesta is committed to delivering exceptional hospitality experiences characterized by genuine service, loyalty, and meaningful connections with their guests. The company's presence spans over 1000 properties across eight countries, highlighting its strong international reach and reputation in the hotel industry. The organization thrives on providing quality and value, ensuring that every guest's stay is memorable and exceeds expectations. Sonesta's strength lies in its human-centered approach to hospitality, empowering its teams to foster a passionate and engaging environment for both guests and staff. Their mission is encapsulated in the motto "Together We Thrive," reflecting the company’s dedication to teamwork, quality service, and sustained growth in the global market.

The role of Front Desk Supervisor (FDS) at Sonesta International Hotels is pivotal to the daily operations and overall success of the hotel. The Front Desk Supervisor plays a critical leadership role by leading the front desk team, overseeing training and scheduling, and supporting the Operations Manager in front office functions such as accounting and human resources. The FDS serves as the primary contact for front desk technology systems and in-house guest marketing, ensuring efficient operational workflows and superior guest interactions. This role demands a commitment to maintaining the highest service standards in line with Sonesta's G.U.E.S.T. principles and involves hands-on activities like registering guests, issuing room keys, and addressing guest inquiries. Additionally, the FDS acts as a Guest Service Agent and represents the hotel in the absence of senior management, embodying the company's hospitality values and customer service excellence.

The position requires a candidate capable of managing multiple responsibilities including supervising cash and credit transactions, coordinating reservation strategies to maximize occupancy and revenue, and ensuring compliance with safety, health, and legal standards. The Front Desk Supervisor also plays an essential role in fostering a collaborative environment by facilitating communication among the front desk staff and other departments. This role requires a proactive approach to problem-solving, service recovery, and guest satisfaction, as well as the ability to motivate and develop a high-performing team. The pay range for this role is between $31.40 and $32.00 per hour, with compensation varying based on knowledge, skills, experience, and overall job performance. Sonesta provides comprehensive benefits including medical, dental, vision insurance, and retirement plans, underscoring its commitment to employee well-being and career development. This opportunity at Sonesta International Hotels is ideal for professionals seeking to advance their hospitality career with a dynamic and growing hotel group focused on delivering unparalleled guest experiences and operational excellence.