FRONT DESK SUPERVISOR

Watermark BR, located in the beautiful downtown area of Baton Rouge, is an iconic hotel that is part of the Marriott Autograph Collection. This unique establishment stands out for its rich historical significance and classic design. Originally built in 1927 as Baton Rouge's first skyscraper and serving as the headquarters for Louisiana Trust & Savings Bank, Watermark BR is recognized as the Old Louisiana National Bank building. The hotel showcases an eclectic architectural mix of Art Deco and Greek Revival styles, making it a landmark in the city. Its interiors feature beautifully preserved murals by the celebrated New Orleans artist Angela Gregory, carved marble walls, and a grand staircase leading to the original bank vaults. The hotel offers stunning views of downtown Baton Rouge and the Mississippi River, blending references from the 1920s through the 1960s with a modern aesthetic to create a memorable atmosphere for guests.

We are seeking a full-time Front Desk (Guest Services) Supervisor to join the Watermark BR team, reporting directly to the Guest Services Manager or Director of Rooms. The Front Desk Supervisor plays a critical role in delivering exceptional guest experiences by assisting in managing the front office operations and providing courteous, attentive service to guests from prior to arrival through their stay. This key supervisory position is tasked with ensuring smooth operations that maximize room revenue and occupancy, while maintaining high standards of hospitality. The ideal candidate will have progressive experience in the hospitality industry, ideally with supervisory exposure, and will be skilled in managing guest requests, reservation processes, and front office systems. Responsibilities include overseeing VIP and special guest requests, reviewing daily logs, and ensuring timely and professional handling of messages, packages, and mail. The role demands familiarity with hotel groups and the ability to work collaboratively with the wider guest services team.

Joining Watermark BR means being part of a team that values historic preservation, excellent service, and a dynamic work environment. The hotel offers competitive pay and a comprehensive benefits package, including medical, dental, and vision coverage, life insurance, short and long-term disability, a team member assistance program, discounted rooms, paid holidays, vacation and sick time, and a 401(k) retirement savings plan. Watermark BR prides itself on being exactly like nothing else, blending history, elegance, and modern hospitality, making it an inspiring workplace for those passionate about guest service and hotel management.