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Job Overview
Employment Type
Full-time
Hourly
Work Schedule
Standard Hours
Day Shifts
Benefits
Competitive hourly pay
Daily Pay
Discounted hotel rates
401(k) program with company match
Employee Stock Purchase Program
Paid Time Off
Paid sick time
Recognition Programs and Rewards
Tuition Reimbursement
Career advancement opportunities
Job Description
Hilton Grand Vacations is a renowned company in the hospitality and vacation ownership industry, recognized for its dedication to innovation, quality, and continuous growth. With a strong presence in the market, Hilton Grand Vacations operates a variety of resort properties, providing exceptional experiences to owners and guests alike. The company is known for fostering a positive and dynamic team environment where career advancement and personal development are actively encouraged. Hilton Grand Vacations offers competitive compensation, comprehensive benefits from day one, and a supportive culture that values diversity and inclusion. Their commitment extends to providing reasonable accommodations to individuals with disabilities... Show More
Job Requirements
- High school diploma or GED
- prior related experience
- ability to read, analyze and interpret complex documents
- ability to build and interpret business communications and reports
- basic mathematical skills
- highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations
- excellent interpersonal and service skills
- ability to resolve conflict, think on feet, influence and mentor others
Job Qualifications
- High school diploma or GED
- prior related experience
- ability to read, analyze, and interpret complex documents
- ability to build and interpret business communications and reports
- basic mathematical skills
- highly skilled in solving practical problems and using good judgment in guest and business situations
- excellent interpersonal and service skills
- ability to resolve conflict, think quickly, influence and mentor others
- associate's degree or college education is advantageous
- 3+ years of related experience is preferred
- prior management or supervisory experience is a plus
Job Duties
- Supervise the Front Office daily operations
- assist guests with check-in and check-out as well as providing support and assisting the Front Desk staff with questions or guest situations
- greet and welcome owners and guests upon arrival
- register guests into the computer verifying reservation, address, and credit information
- promote Hilton Grand Vacation services and provide recognition and benefits to all present members
- train and direct new department team members
- ensure all Front Office quality standards are applied consistently and policies and procedures are followed
- provide ongoing training and support to the team
- maintain a house bank, make deposits, and accurately report receipts daily
- supervise and ensure timely and proper registration and check-out of guests
- assign tasks to subordinates related to credit, missing addresses, registration cards, posting charges, and front desk organization
- post miscellaneous charges as requested
- maintain a daily log of all guests' opportunities with corrective action steps
- follow up on unresolved situations and communicate to management
- follow up on credit opportunities during each shift
- perform other duties as assigned by management
- maintain regular attendance in accordance with company standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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