Front Desk Supervisor

This job opportunity is with a reputable hotel company dedicated to delivering exceptional guest experiences and maintaining high standards in hospitality services. The company is known for its commitment to quality, sustainability, and guest satisfaction, fostering a culture that values excellence and continuous improvement. As part of this organization, employees are encouraged to embrace core values including people orientation, hearts that serve, excellence in every task, agility, and ownership of responsibilities. The hotel brand emphasizes sustainability through programs like the EarthView initiative, ensuring that environmental consciousness is integrated into daily operations. With a focus on growth and development, the company provides clear career pathways for associates, promoting from within to roles such as Front Office Manager and Assistant General Manager, allowing employees to advance their careers in hospitality management.

The role available is that of a Front Desk Supervisor, which offers a comprehensive and dynamic position overseeing front desk operations. The position pays $25.00 per hour and is integral to the guest service delivery process at the hotel. The Front Desk Supervisor plays a critical role in supervising front desk staff to ensure that operations run smoothly in line with established guest service protocols and hotel standards. This role involves leading a team by interviewing, selecting, training, and scheduling associates, while also supporting and coaching them to meet performance expectations. This leadership position directly influences guest satisfaction as the Supervisor resolves complaints and concerns by conducting thorough research and applying effective solutions.

Beyond managing the team, the Front Desk Supervisor actively participates in guest interactions, including serving as a lobby ambassador and engaging with guests individually to build lasting relationships and encourage repeat visits. Operational responsibilities include managing reservations, confirming bookings, and handling cash transactions such as bill computation and payment collection. The Supervisor is accountable for bookkeeping tasks like balancing accounts and conducting audits. Additionally, this role ensures that hotel public areas, including entrances and reception, are well maintained regarding cleanliness and appearance, reflecting the high standards of the hotel brand.

Safety and sustainability practices are a priority for the role, requiring adherence to MSDS and OSHA standards and involvement in the EarthView sustainability program. The Supervisor is tasked with creating specific, measurable, achievable, realistic, and timely action plans to address guest service issues and improve overall satisfaction scores, which are critical performance metrics. The position requires flexibility in scheduling, with work hours including various shifts, holidays, and weekends, and involves physical activities such as standing for extended periods and occasional lifting up to 25 pounds. Overall, the Front Desk Supervisor role is a key leadership position that supports the hotel’s mission of delivering outstanding hospitality experiences while fostering a motivated and guest-focused team.