You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $25.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career advancement opportunities
Sustainability program participation
Job Description
This job opportunity is with a reputable hotel company dedicated to delivering exceptional guest experiences and maintaining high standards in hospitality services. The company is known for its commitment to quality, sustainability, and guest satisfaction, fostering a culture that values excellence and continuous improvement. As part of this organization, employees are encouraged to embrace core values including people orientation, hearts that serve, excellence in every task, agility, and ownership of responsibilities. The hotel brand emphasizes sustainability through programs like the EarthView initiative, ensuring that environmental consciousness is integrated into daily operations. With a focus on growth and development, the company... Show More
Job Requirements
- Associate’s or Bachelor’s degree preferred
- 1 to 3 years of related experience
- Ability to work varied schedules including all shifts holidays and weekends
- Ability to stand for extended periods and perform physical tasks such as walking pushing lifting up to 25 pounds bending reaching stooping kneeling or crouching
Job Qualifications
- Associate’s or Bachelor’s degree preferred
- 1 to 3 years of related experience
Job Duties
- Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Participate in lobby ambassador and other activities related to interacting with guests on an individual level thus creating a relationship and culture that will result in repeat stays
- Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager
- Perform bookkeeping activities such as balancing accounts and conducting audits
- Make and confirm reservations
- Promote company and brand-specific marketing programs
- Greet guests immediately upon arrival register and assign guests to hotel rooms
- Provide welcome folders containing room keys certificates coupons and refreshment center keys as appropriate
- Compute bills collect payments handle cash and make change for guests
- Close out guest accounts at time of check out in the event of dissatisfaction negotiate compromise which may include authorizing revenue allowances
- Create specific measurable achievable realistic and timely action plans to remedy guest service deficiencies
- Ensure hotel entrance reception and other public areas are properly maintained in regards to cleanliness and appearance
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: