FRONT DESK SUPERVISOR

Watermark BR, situated in the vibrant heart of downtown Baton Rouge, is an exceptional and historic hotel that forms part of the prestigious Marriott Autograph Collection. This iconic establishment stands out as a landmark with deep roots in the city's heritage, famously housed in Baton Rouge's first skyscraper built in 1927. Originally serving as the headquarters for Louisiana Trust & Savings Bank, the building showcases an eclectic mix of Art Deco and Greek Revival architecture, offering a unique charm that transports guests through time with its carefully preserved murals by renowned New Orleans artist Angela Gregory, carved marble walls, and grand staircases leading to the original bank vaults. Overlooking the mighty Mississippi River, Watermark BR combines historic splendor with modern amenities, creating an extraordinary atmosphere for travelers seeking a blend of luxury, culture, and comfort.

The position available is for a full-time Front Desk (Guest Services) Supervisor who will be essential in maintaining the high standards of guest service that Watermark BR is known for. Reporting directly to the Guest Services Manager/Director of Rooms, this supervisory role demands a proactive individual capable of balancing managerial duties with direct guest interactions. The Guest Services Supervisor is tasked with assisting management in creating an efficient, welcoming, and seamless experience for guests from prior to arrival and throughout their stay. This includes maximizing room occupancy and revenue, ensuring that every guest’s needs are anticipated and met with attentiveness and professionalism.

This leadership role involves operational oversight of front desk activities including managing room reservations, monitoring VIP and special guest requests, and maintaining communication channels within the hotel. The successful candidate will demonstrate proficiency in the front desk computer systems, ensuring that messages, packages, and mail are handled promptly and accurately. Familiarity with group bookings and the ability to coordinate details of in-house groups is also necessary. As a supervisory figure, the candidate will guide front desk staff in delivering courteous and efficient guest service, fostering a positive work environment, and upholding Watermark BR’s exemplary standards.

Watermark BR places a strong emphasis on creating a supportive workplace culture marked by excellent working conditions and competitive pay. Eligible team members benefit from an extensive package that includes medical, dental, and vision insurance, life insurance, short-term and long-term disability coverage, a team member assistance plan, discounted room programs, paid holidays, vacation and sick leave, as well as a 401(k) retirement savings plan. This comprehensive benefits package demonstrates the company's commitment to employee well-being and professional growth.

Joining Watermark BR means becoming a part of a team that honors the city’s history while delivering modern luxury to guests. It offers an opportunity to work in a setting that is both inspiring and dynamic, where each day involves creating memorable experiences for visitors to Baton Rouge. The Front Desk Supervisor will be a vital driver of the hotel's hospitality excellence, ensuring satisfaction and loyalty among guests and contributing positively to the hotel's ongoing success and reputation.