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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.25 - $23.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical Coverage
dental coverage
vision coverage
Telemedicine service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match
Job Description
Hilton Alexandria Mark Center is a prestigious hotel located in Alexandria, Virginia, renowned for its upscale amenities and exceptional guest services. As part of the Hilton brand, the hotel prides itself on providing luxurious accommodations and a variety of dining options to a broad clientele including business travelers, families, and leisure guests. Its prime location and elegant facilities make it a preferred destination in the area, continually attracting a diverse range of guests seeking outstanding hospitality experiences. The hotel's commitment to excellence is mirrored in its team of dedicated professionals who work tirelessly to maintain high standards of service and... Show More
Job Requirements
- High school diploma or equivalent
- Prior cash handling experience
- Minimum six months front desk experience
- Strong verbal and written communication skills
- Proficiency in computer operations related to front desk functions
- Ability to work flexible hours including nights and weekends
- Strong interpersonal and leadership skills
Job Qualifications
- Prior cash handling experience necessary
- High school graduate or G.E.D. equivalent
- Ability to communicate effectively with the public and other team members
- Read, write and speak English fluently
- Six months front desk experience
- Strong computer skills
- Flexible schedule including nights and weekends
Job Duties
- Supervise front desk operations including check-in, check-out, and guest services
- Lead and motivate the front desk team to provide exceptional customer service
- Handle guest inquiries, concerns, and special requests in a professional and efficient manner
- Train and onboard new front desk staff members
- Ensure accuracy and completeness of guest reservations and billing information
- Collaborate with other departments to resolve guest issues and enhance guest experiences
- Maintain a clean and organized front desk area
- Monitor and maintain compliance with hotel policies and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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