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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $22.25
Work Schedule
Flexible
Benefits
competitive salary
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k with employer match
Paid PTO
Uniforms Provided
team member hotel discount program
Job Description
Ascent Hospitality is a renowned hospitality management company with an extensive portfolio of hotels across diverse markets and a promising pipeline of new properties and acquisitions. While the company has a strong focus on growth and expansion, the core of its philosophy is centered on people – both its guests and its team members. This approach has fostered a rich culture dedicated to creating memorable experiences for everyone who interacts with the brand. Ascent Hospitality is committed to a collaborative and inclusive work environment where individuals work together toward a shared purpose. The company places a significant emphasis on leadership... Show More
Job Requirements
- High school diploma or equivalent required
- Minimum of one year related experience in hotels or customer service preferred
- Ability to work flexible shifts
- Basic computer knowledge
- Excellent communication and organizational skills
- Ability to understand, read, write and speak English
- Familiarity with office equipment such as copier, printer, facsimile machine, telephone
- Ability to work without constant supervision
- Excellent customer service skills
- Ability to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines
Job Qualifications
- High school diploma or equivalent required some college or college degree preferred
- A minimum of one year related experience in hotels or customer service preferred
- Must be able to work in team environment
- Must have excellent communication and organizational skills
- Must be able to understand, read, write, and speak English
- Must have basic computer knowledge and excellent written and verbal skills
- Must have excellent customer service skills
- Must be able to work without constant supervision
Job Duties
- Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable
- Works side by side with staff to train and model appropriate guest service standards
- Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations
- Anticipates and responds to guests in a friendly and positive manner
- Process check-ins and check-outs, verify billing, create reservations, and process special requests
- Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services
- Assists in achieving business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction
- Assist with interviewing, hiring, coaching, and development of front office associates
- Evaluates staff performance and coaches to ensure standards are met
- Works in conjunction with manager to deliver discipline/corrective action and make termination decisions
- Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees
- Ensures all required training for department employees is completed and training records are maintained
- Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results
- Utilizes available resources and adheres to Marriott training policies
- Promotes collaboration and positive, professional work environment
- Responsible for assisting in effective labor management through proper scheduling, monitoring, and adjusting based on business needs
- Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
- Monitors room availability, follows restrictions, and all booking policies and procedures
- Drives sales and maximizes revenue by upselling rooms and amenities
- Uses expertise to suggest and implement changes to front desk operations as needed, while maximizing revenue and occupancy
- Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs
- Must have high attention to detail, good communication skills and leadership ability
- Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving
- Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines
- Adheres to all Marriott Standard Operating Procedures
- Conduct routine inspections of front desk operations to maintain standards per Marriott, local, state and federal regulations
- Ensures a clean and safe work environment, and follows all Hotel Brand procedures for guest/employee incidents
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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