Front Desk Supervisor

Pyramid Global Hospitality is a renowned hospitality management company that operates over 230 properties worldwide, dedicated to creating exceptional guest experiences through a people-first culture. The company prides itself on fostering a supportive and inclusive work environment where diversity, personal growth, and employee wellbeing are prioritized. Pyramid Global Hospitality values its employees and cultivates a culture of mutual respect, professional development, and meaningful relationships. It offers a comprehensive range of benefits, including health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and special employee rates on hotel stays. The company is committed to continuous training and development, empowering its workforce with the skills and knowledge necessary to grow and advance their careers throughout the hospitality sector. Whether you are new to the industry or an experienced professional, Pyramid Global Hospitality provides a collaborative workplace that encourages employee success and personal satisfaction.

One of the jewels in the Pyramid Global Hospitality portfolio is Hotel Murano, located in the vibrant city of Tacoma. Hotel Murano features 319 well-appointed guest rooms and 30,000 square feet of flexible meeting space across 19 versatile rooms, blending luxury hospitality with unique career opportunities. Employees at Hotel Murano enjoy not only the quintessential hospitality experience but also the benefits of working in a dynamic, culturally vibrant environment that emphasizes professional growth and recognition. The hotel offers amenities such as a 401(k) plan with company match and employee recognition programs designed to celebrate achievements and foster a positive workplace culture. At Hotel Murano, the role extends beyond typical job duties, contributing to a team that understands Tacoma's energy and supports individual career paths. The property actively supports personal and professional development while encouraging employees to deliver extraordinary guest service in a professional and inclusive atmosphere.

Currently, Hotel Murano is seeking a dedicated and motivated Front Desk Supervisor to join their Front Desk team. This role is perfect for someone who thrives in a team-oriented environment, demonstrates leadership by example, and engages guests with professionalism and warmth. The Front Desk Supervisor will be the first point of contact for guests, responsible for creating memorable "Wanderlust" experiences by providing exceptional customer service, managing check-ins and check-outs accurately, and addressing guest concerns to ensure their satisfaction. The role involves supervising daily front desk operations, coaching team members, coordinating with maintenance and housekeeping departments, managing inventory for the Sundries shop, and promoting special hotel programs. This position requires a flexible schedule including nights, weekends, and holidays, and offers a competitive hourly wage ranging from $23.00 to $24.00 per hour.

This position presents a tremendous opportunity for individuals seeking to advance their hospitality careers within a world-class property that values employee development and cultural diversity. Pyramid Global Hospitality prides itself on being an equal opportunity employer that celebrates diversity and inclusion throughout its operations. Candidates who are passionate about hospitality, personable, and computer literate are encouraged to apply and become part of a company that commits to employee health, success, and happiness every step of the way. The Front Desk Supervisor at Hotel Murano will play a pivotal role in ensuring smooth operations and delivering outstanding guest experiences, while growing alongside a respected hospitality group dedicated to excellence.