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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $18.25 - $23.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Paid Time Off
Employee Discounts
wellness programs
Job Description
Pyramid Global Hospitality is a renowned hospitality management company that operates over 230 properties worldwide, dedicated to creating exceptional guest experiences through a people-first culture. The company prides itself on fostering a supportive and inclusive work environment where diversity, personal growth, and employee wellbeing are prioritized. Pyramid Global Hospitality values its employees and cultivates a culture of mutual respect, professional development, and meaningful relationships. It offers a comprehensive range of benefits, including health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and special employee rates on hotel stays. The company is committed to continuous training and development,... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in hotel or resort setting preferred
- ability to work flexible schedule including nights, weekends, and holidays
- excellent communication skills
- computer literacy
- ability to stand for long periods during shifts
- strong interpersonal skills
- a customer service-oriented mindset
Job Qualifications
- must be available to work a flexible schedule including nights, weekends, and holidays
- high school diploma or equivalent
- previous hotel or resort experience preferred
- strong desire to make an impact on other people
- outgoing and engaging personality
- computer skills
- excellent verbal and written communication skills
- ability to work in a fast-paced setting
- ability to stand for the duration of the shift
Job Duties
- help guests discover their wanderlust experience
- provide exceptional customer service by being engaging and taking sincere interest
- check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
- help to resolve problems and wow guests through recovery when things aren't quite right
- supervise daily shift process ensuring all team members adhere to standard operating procedures
- conduct pre-assignment of hotel rooms, including VIPs, repeat guests, packages, and special requests
- work closely with maintenance and housekeeping teams to communicate and coordinate the day
- train, direct, resolve issues, coach, and counsel front desk team members to ensure quality operation
- maintain the sundries shop inventory and ordering
- train all new front desk agents to provide exceptional customer service
- promote and sell special hotel programs
- interact with hotel and resort staff professionally, assisting other departments
- be knowledgeable of all emergency procedures and policies
- maintain the house bank
- communicate pertinent information to manager on duty
- follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
- assist other departments as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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