Front Desk Supervisor

Sage Hospitality Group is a prominent leader in the hospitality industry, renowned for its commitment to excellence and creating memorable guest experiences. The group manages a diverse portfolio of hotels and resorts across the United States, focusing on service quality, innovation, and enriching the lives of both guests and employees. The Napa Valley Marriott Hotel & Spa, part of Sage Hospitality Group, offers visitors a distinct Northern California experience. It features comfortable rooms and suites, scenic garden spaces, a luxurious resort-style pool with a splash bar, and vibrant dining options including Little Summer, which serves local ingredients with premium wine pairings, and South Yard, known for local beers and yard games. The hotel also provides a relaxed atmosphere with a courtyard highlighted by glowing fire pits and lush landscaping, making it an ideal place to unwind after exploring the renowned Napa Valley wineries nearby, such as Robert Mondavi Winery and Castello Di Amorosa. Its proximity to downtown Napa’s restaurants and shopping adds to its appeal, while its expansive conference center offers over 22,000 square feet of indoor and outdoor event venues, perfect for weddings and corporate gatherings under majestic Redwood trees.

The opportunity at the Napa Valley Marriott Hotel & Spa is for a full-time Front Desk Supervisor, a key role within the hotel’s operational team. The Front Desk Supervisor plays a vital role in ensuring an efficient and high-quality front office operation that meets and exceeds guest expectations. This leadership position involves supervising front desk staff, managing daily front office activities, and delivering exceptional customer service. The supervisor will be responsible for training, coaching, and supporting the front desk team, ensuring smooth check-in and check-out processes, handling guest inquiries and concerns, and maintaining accurate financial transactions according to hotel policies. The role requires strong interpersonal skills, a comprehensive understanding of front office procedures, and the ability to resolve customer issues promptly and professionally.

Employing excellent communication skills, the Front Desk Supervisor acts as a frontline ambassador for the hotel, providing timely information to guests both in-person and over the phone. They help foster a warm and welcoming environment, ensuring every guest’s experience is seamless and enjoyable. This position also entails operational responsibilities such as controlling cash transactions, maintaining hotel records, operating PBX equipment, and actively participating in upselling room nights to boost hotel occupancy and revenue. The supervisor must maintain a friendly and courteous demeanor at all times, lead by example, and perform additional duties as requested by management.

The desired candidate will have at least one year of related experience, preferably in a hotel or hospitality environment, with knowledge of standard cash handling and computerized register systems. High school education or equivalent experience is required. Essential skills include supervisory and management abilities, familiarity with hotel policies, a strong aptitude for customer service, and the capability to operate office equipment and computers efficiently. Physical abilities for the role include prolonged standing, excellent communication skills, and some lifting or moving of luggage and carts. The Front Desk Supervisor is an integral part of the hotel’s team, contributing directly to the positive reputation and operational success of the Napa Valley Marriott Hotel & Spa.