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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.00 - $27.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) with employer match
Employee assistance program
Hotel and restaurant discounts
Employee Referral Bonus Program
Job Description
Sage Hospitality Group is a prominent leader in the hospitality industry, renowned for its commitment to excellence and creating memorable guest experiences. The group manages a diverse portfolio of hotels and resorts across the United States, focusing on service quality, innovation, and enriching the lives of both guests and employees. The Napa Valley Marriott Hotel & Spa, part of Sage Hospitality Group, offers visitors a distinct Northern California experience. It features comfortable rooms and suites, scenic garden spaces, a luxurious resort-style pool with a splash bar, and vibrant dining options including Little Summer, which serves local ingredients with premium wine... Show More
Job Requirements
- High school diploma or equivalent
- at least one year of experience in a front desk or customer service role within the hospitality industry
- ability to supervise and manage a team effectively
- strong communication and interpersonal skills
- proficiency in using computer systems and cash handling equipment
- knowledge of hotel front office operations and procedures
- ability to resolve guest concerns promptly and professionally
- capacity to work under pressure in a fast-paced environment
- physical ability to stand for extended periods and handle guest luggage
- willingness to work flexible hours including weekends and holidays
Job Qualifications
- High school education or equivalent experience
- one or more years of employment experience in a related position with this company or other organization
- understanding of all hotel front office procedures
- high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems
- past experience dealing directly with the public and acquired general knowledge of basic customer service skills
- knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines
- supervision/management skills
- ability to communicate information and hotel services to management and guests
- ability to operate computer, calculator and telephone keyboards for cash handling and paperwork processing
Job Duties
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests
- train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
- resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
- complete established check-in procedures for arriving guests and facilitate guest departure in order to close the guest account and make the room available for the next guest
- regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records
- courteously and accurately answer inquiries from potential guests and accept hotel reservations using suggestive selling techniques to sell room nights, increase occupancy and revenue
- maintain good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone
- operate the PBX equipment, including assisting outgoing calls, scheduling and setting wake-up calls and paging guests
- control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy
- maintain a friendly, cheerful and courteous demeanor at all times
- perform other duties as assigned, requested or deemed necessary by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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