Davidson Hospitality logo

Front Desk Supervisor

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $16.00 - $20.75
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Multiple Tiers of Medical Coverage
Dental Insurance
Vision Insurance
24/7 Teledoc service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match

Job Description

The Don CeSar, famously known as the "Pink Palace," is a legendary and historic beachfront resort located on St. Pete Beach, Florida. As an iconic symbol of luxury and elegance, this world-class resort offers breathtaking oceanfront views, upscale amenities, and impeccable service to guests from around the world. The Don CeSar prides itself on a rich heritage and a prestigious reputation in the hospitality industry, creating an extraordinary environment for both guests and employees alike. Davidson Hospitality Group, an award-winning full-service hospitality management company overseeing numerous hotels, dining, and entertainment establishments across the United States, manages The Don CeSar. With partnerships with major hospitality brands like Hilton, Hyatt, Marriott, and more, Davidson brings a unique management style dedicated to personalized service and team member growth.

Joining The Don CeSar team means becoming part of a renowned brand dedicated to delivering unforgettable guest experiences through exceptional service and a supportive work environment. The resort offers diverse career paths in multiple departments including front desk, housekeeping, food and beverage, spa services, and others. Employees benefit from a collaborative and nurturing workplace culture that promotes professional development, career growth, and employee well-being. With a commitment to excellence and innovation, the resort strives to create memorable, seamless experiences for every guest.

As a Front Desk Supervisor at The Don CeSar, you will take on a pivotal role ensuring the smooth operation of front desk activities and fostering an environment where guests feel welcomed and valued at every interaction. This role requires a dynamic, customer-focused professional with outstanding leadership skills and a passion for hospitality. Responsibilities include managing daily front desk operations such as guest check-in and check-out, handling inquiries and special requests, training new team members, and maintaining accuracy in guest reservations and billing. You will lead and motivate the front desk team to deliver courteous, efficient, and personalized service, collaborating closely with other departments to resolve issues and enhance guest satisfaction.

Your leadership at the front desk will significantly influence the overall guest experience and uphold The Don CeSar's reputation for luxury and high standards. The resort values teamwork, growth, and excellence, making this opportunity a stepping stone for any hospitality professional looking to advance their career in a prestigious setting. In addition to the rewarding work environment, the position offers a flexible schedule including nights and weekends to meet operational needs. Join The Don CeSar and Davidson Hospitality Group to contribute to a workplace that values diversity, innovation, and employee well-being while delivering unmatched hospitality experiences to guests.

Job Requirements

  • High school diploma or G.E.D. equivalent
  • Minimum six months of front desk experience
  • Proven cash handling ability
  • Proficient communication skills
  • English fluency in reading, writing, and speaking
  • Basic computer proficiency
  • Ability to work flexible hours including nights and weekends

Job Qualifications

  • Prior cash handling experience
  • High school graduate or G.E.D. equivalent
  • Ability to communicate effectively with the public and team members
  • Read, write and speak English fluently
  • Six months front desk experience
  • Strong computer skills
  • Flexible schedule including nights and weekends

Job Duties

  • Supervise front desk operations including check-in, check-out, and guest services
  • Lead and motivate the front desk team to provide exceptional customer service
  • Handle guest inquiries, concerns, and special requests professionally and efficiently
  • Train and onboard new front desk staff members
  • Ensure accuracy and completeness of guest reservations and billing information
  • Collaborate with other departments to resolve guest issues and enhance guest experiences
  • Maintain a clean and organized front desk area
  • Monitor and maintain compliance with hotel policies and procedures

Job Criteria

Experience

Mid Level (3-7 years)


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