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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $20.00 - $22.00
Work Schedule
Weekend Shifts
Fixed Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
401(k) with Company Match
Paid Time Off
sick pay
Paid holidays
hotel discounts
Job Description
The Comfort Inn University Missoula is a well-established hotel that prides itself on providing exceptional guest experiences through quality service and a welcoming environment. Part of Providence Hospitality Partners, a management company founded in 2002 and based in Denver, Colorado, this hotel operates under a strong corporate culture that emphasizes teamwork, service excellence, and personal balance. Providence Hospitality Partners seeks to manage hotels that are not only preferred by guests but also valued by employees and investors alike. Their commitment to fostering a proactive and positive community reflects throughout their operations, making Comfort Inn University Missoula a desirable place to... Show More
Job Requirements
- High school diploma required
- Bachelor’s degree or some college experience preferred
- Two years of front desk related experience or equivalent preferred
- Must be available to work Friday, Saturday, Sunday evenings from 3 pm to 11 pm
- Ability to stand, walk, bend, and reach continuously
- Ability to use hand and finger dexterity for keyboard and office equipment
- Occasionally able to lift, push, or carry up to 25 pounds
Job Qualifications
- Demonstrated proficiency in supervising and motivating subordinates
- Basic competence in subordinates’ duties and tasks
- Good judgement with ability to make timely and sound decisions
- Ability to speak, read, write, and understand the primary workplace language
- Commitment to excellence and high standards
- Excellent written and oral communication skills
- Versatility, flexibility, and willingness to adapt to changing priorities
- Acute attention to detail
- Strong organizational, problem-solving, and analytical skills
- Ability to manage priorities and workflow effectively
- Excellent customer service skills
- Ability to understand and follow written and verbal instructions
- Professional appearance and demeanor
- Ability to communicate effectively with people at all levels and from diverse backgrounds
Job Duties
- Organizes, directs, and monitors daily activities of front desk agents
- Ensures efficient, friendly, and professional guest registration, check-out, and telephone service
- Establishes procedures, prepares and coordinates schedules, and expedites workflow
- Assists with hiring, training, motivating, and rewarding front desk agents
- Reviews current day’s expected arrivals and checks VIP and special request reservations for proper pre-registration and communication
- Reviews daily room availability and informs appropriate staff
- Monitors status of departures daily and communicates relevant information to staff
- Ensures completion of all necessary reports and forms daily
- Performs front desk duties as needed including guest check-in, problem resolution, answering telephones, and guest check-out
- Assists with guest needs including dining, entertainment, and transportation reservations
- Helps resolve guest complaints and problems
- Maintains the front desk area
- Maintains thorough knowledge of hotel services, facilities, policies, room rates, and local area attractions
- Performs other related duties as assigned by management
- Available to work Friday, Saturday, Sunday evenings from 3 pm to 11 pm
- Supervises employees within the department both directly and indirectly
- Carries out supervisory responsibilities such as interviewing, hiring, training, planning, assigning work, appraising performance, rewarding, disciplining, addressing complaints, and resolving problems
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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