Front Desk Supervisor (54657)

The Comfort Inn University Missoula is a well-established hotel that prides itself on providing exceptional guest experiences through quality service and a welcoming environment. Part of Providence Hospitality Partners, a management company founded in 2002 and based in Denver, Colorado, this hotel operates under a strong corporate culture that emphasizes teamwork, service excellence, and personal balance. Providence Hospitality Partners seeks to manage hotels that are not only preferred by guests but also valued by employees and investors alike. Their commitment to fostering a proactive and positive community reflects throughout their operations, making Comfort Inn University Missoula a desirable place to work and stay.

The Front Desk Supervisor role at Comfort Inn University Missoula is a critical position responsible for overseeing and coordinating the daily operations of the front desk and reception departments. This role ensures the efficient and professional handling of guest check-ins, check-outs, and all guest services to maximize guest satisfaction. The supervisor directs front desk agents, making sure that established procedures are followed and workflows are optimized for smooth operations. This includes scheduling, training, motivating staff, and handling any issues or complaints that may arise promptly and effectively.

The supervisor will also manage all VIP and special request reservations, ensuring proper room assignments and communication across departments. They will monitor daily room availability and the status of departures, relaying all pertinent information to staff to keep operations seamless. Additionally, the supervisor is expected to step in and perform front desk duties when necessary to support the team and maintain high levels of customer service.

Front Desk Supervisors at this hotel play a supervisory role with responsibilities including hiring, training, performance appraisals, and disciplinary actions according to company policies. The position requires excellent communication skills, strong organizational abilities, sound judgment, and a commitment to upholding high standards of service and professionalism. The work schedule includes evening shifts Friday through Sunday from 3 pm to 11 pm, providing a structured yet dynamic work environment.

This position offers a competitive hourly wage of $20 to $22, reflecting the importance of the role within the hospitality environment. The Comfort Inn University Missoula, under Providence Hospitality Partners' management, provides a comprehensive benefits package that supports employee health, financial security, and work-life balance. The benefits include medical, dental, and vision insurance, voluntary disability insurance, company-paid life insurance, a 401(k) plan with company match, paid time off, sick pay as required by state law, paid holidays, and hotel discounts. These benefits make the Front Desk Supervisor role both rewarding and supportive for career growth and personal well-being.