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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $22.00
Work Schedule
Rotating Shifts
Day Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Job Description
Our company is a well-established hotel operating in Australia that is dedicated to providing exceptional guest services and memorable experiences. We pride ourselves on maintaining high standards of hospitality and operational excellence. As a part of our commitment to growth and quality service, we are seeking a Front Desk Supervisor to join our dynamic team. This role is crucial in ensuring smooth front desk operations and enhancing guest satisfaction standards.
The Front Desk Supervisor will play a key part in managing the front desk and bell desk operations, assisting hotel operations in strategizing and organizing to maximize guest satisfaction.... Show More
The Front Desk Supervisor will play a key part in managing the front desk and bell desk operations, assisting hotel operations in strategizing and organizing to maximize guest satisfaction.... Show More
Job Requirements
- Australian resident or applicant with legal right to work in Australia
- No visa sponsorship available
- Minimum 1 year experience as a hotel front desk agent
- Solid computer skills with knowledge of Microsoft applications
- Ability to work any shift (AM, PM or Overnight)
- Strong communication skills
- Customer service orientation
Job Qualifications
- Must have solid computer skills to include core Microsoft applications and OPERA knowledge is a plus
- Thorough knowledge of hotel and Front Office operations
- Proficiency in Microsoft Office, Opera Property Management System, Know Cross
- Minimum 1 year experience as a hotel front desk agent
- Must be able to work any shift (AM, PM or Overnight)
- Ability to speak other languages is a plus
Job Duties
- Manage guest requests, inquiries and complaints
- Assists the Hotel Operations in creating, developing and implementing an effective strategy of organization for the Front Desk and Bell Desk of the Hotel, ensuring maximum guest service and satisfaction
- Assists in the management of the room inventory function, to maintain highest possible room occupancy and average daily rate
- Assists the Hotel Operations department in monitoring and completing guest check-ins, guest checkouts, pickups and billing discrepancies to ensure maximum guest satisfaction
- Maintains procedures for credit control, handling of financial transactions, security of monies, guest security and emergency procedures
- Access and work with Konomi and Synkros to review player data, free night coupon availability and redemption
- Monitor scheduled occupancy, arrival times and cancellations and other projected volume indicators to ensure that the assigned locations have proper staffing and guidance
- Run the established daily reports and any other required miscellaneous reports, as required
- Reviews departmental guest complaints, ensuring corrective action is taken
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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