Front Desk Supervisor

New Orleans, LA, US|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.25 - $21.25

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Health Savings Account with Company Match

401(k) retirement plan with company match

Paid Vacation and Sick Days

hotel discounts

educational assistance

Paid parental leave

Company paid life insurance

Short term disability insurance

long term disability insurance

Employee perks and discounts

Hospital Indemnity insurance

critical illness insurance

accident insurance

Job Description

Sonesta is a globally recognized hospitality company known for delivering exceptional guest experiences across its diverse portfolio of hotels, resorts, and cruise ships. With a commitment to quality service and guest satisfaction, Sonesta operates numerous properties worldwide, offering a unique blend of comfort, style, and personalized care. The company prides itself on fostering an inclusive work environment where employees are valued and encouraged to contribute to the overall success of the brand. Sonesta is dedicated to providing its team members with opportunities for professional growth and development within the dynamic hospitality industry.

The Front Desk Supervisor role at... Show More

Job Requirements

Associate's degree or equivalent from two-year college or technical school
Six months to one year related experience and/or training
Ability to stand and walk frequently
Ability to lift and/or move up to 25 pounds occasionally
Strong interpersonal skills
Ability to work under moderate noise levels
Ability to interact effectively with guests and staff
Availability to assist in various hotel operations as needed

Job Qualifications

Track record of delivering exceptional guest or client experience
Strong communication skills
Knowledge of Opera and internet software preferred
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's
Ability to perform operations using units of American money and weight measurement, volume, and distance
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations

Job Duties

Act as MOD in the absence of a manager
Prepare Sonesta Daily Flash and oversee VIP arrivals
Perform VIP escorts
Act as Lobby Ambassador
Assist Front Desk, PBX and Bell Staff at busy times
Track and follow up on in-house guest challenges
Resolve guest related issues
Liaison with other departments to ensure guest satisfaction
Assist with post stay guest follow up
Perform property rounds
Attend daily Managers Meeting and Pre-Cons
Monitor and coordinate Virtual concierge requests
Provide site tours of the hotel
Post charges such as room, parking, food, liquor or telephone to ensure collection of revenue
Assist in reservations or PBX as needed
Deliver passionate and engaging service to guests
Build solid relationship with colleagues
Other duties as assigned

Job Location

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