Front Desk Supervisor

Santa Barbara, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $20.00 - $21.00

Work Schedule

Standard Hours

Flexible

Benefits

401(k) matching

Employee Discounts

flexible schedule

free uniforms

Opportunity for advancement

Paid Time Off

Medical insurance

Dental Insurance

Life insurance

Travel Discounts

Job Description

Excel Hotel Group is a fully integrated property ownership, management, and development company that is experiencing exciting growth. Known for its family-driven culture, Excel Hotel Group values creating an environment that nurtures employee engagement and development. The company operates a variety of hotel properties and prides itself on a strong commitment to customer service excellence, operational efficiency, and fostering a positive workplace atmosphere.

The Front Desk Manager role is a pivotal position within the hotel, responsible for ensuring the efficient and effective operation of the Front Desk department. This leadership role involves guiding and directing front desk staff to mee...

Job Requirements

High school diploma or equivalent
1-2 years customer service experience
Ability to stand for 8 hours
Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system

Job Qualifications

1-2 years customer service experience
Ability to stand for 8 hours
Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system

Job Duties

Welcomes guests in a friendly, prompt and professional manner
Schedules, coordinates, directs and delegates work to Front Desk department associates
Manages the performance of Front Desk agents, coaching and counseling as deemed to be appropriate and conducts annual performance reviews
Trains new employees on compliance with company, hotel, and brand standards
Makes recommendations for disciplinary action of employees as appropriate
Maintains good working relationships and communications with all departments
Verifies accurate room status information is maintained and properly communicated according to the procedures established
Resolves guest complaints quickly, efficiently and courteously
Updates, maintains, monitors and prepares group information and requirements, including relaying the appropriate information to relevant departments