Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Paid Time Off
Professional development opportunities
a collaborative and innovative work environment
Employee wellness programs
Job Description
Harbor Health is a pioneering multi-specialty clinic group located in Austin, TX, committed to revolutionizing the healthcare experience by placing human-centered care at the core of its services. This innovative organization employs a modern approach that integrates care delivery with an improved payment model to ensure that patients, providers, and payers collaboratively contribute to the overall health and well-being beyond traditional healthcare boundaries. Harbor Health stands out as a forward-thinking establishment dedicated to fostering a healthcare environment where everyone involved—including patients, healthcare providers, and payers—can fully flourish. The team at Harbor Health is devoted to building a seamlessly integrated system... Show More
Job Requirements
- high school diploma or GED
- minimum of six months of experience working in a professional administrative or related capacity
- strong interpersonal and communication skills
- excellent analytical and problem-solving skills
- proficiency with MS Office Suite including Word, Excel, and Outlook
- effective organization and time management skills
Job Qualifications
- high school diploma or GED
- minimum six months of experience working in a professional administrative or related capacity
- strong interpersonal and communication skills to effectively communicate with physicians, other medical professionals, office personnel employees and patients
- excellent analytical and problem-solving skills
- proficiency with MS Office Suite (Word, Excel, and Outlook)
- organization and time management skills
- prior medical office and/or healthcare setting experience preferred
- prior customer support experience preferred
- experience with medical terminology preferred
- bilingual English/Spanish language skills preferred
Job Duties
- provides initial customer service to all patients including but not limited to greeting patients, scheduling and confirming patient appointments using a multi-line phone, performing data entry into the electronic medical record system for patient information, and creating patient files
- quickly answering or properly referring questions
- notifying providers of patient arrivals
- provides conflict resolution and responds to patient grievances
- creates and maintains confidential patient files and records, files accordingly
- ensuring availability of treatment information by retrieving and updating patient records
- verifying financial records and collecting patient charges while filing and expediting third-party claims
- maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
- float to other facilities as needed and required
- facilitates patient check-in and check-out
- explain payment options
- collects and posts patient payments
- prepare deposits and follow established cash handling procedures
- completes patient intakes, and conducts insurance verifications and authorizations
- all other duties as assigned
Job Location
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