Front Desk Specialist

Spire Orthopedic Partners is a rapidly expanding national partnership that unites orthopedic practices under one supportive, capital-driven, and operationally efficient umbrella. As a Management Services Organization (MSO), Spire Orthopedic Partners empowers orthopedic physicians by providing them with the necessary administrative infrastructure and resources. This allows medical professionals to focus primarily on patient care rather than administrative burdens. Headquartered in Stamford, Connecticut, Spire Orthopedic Partners currently operates in the Northeast region, encompassing more than 165 physicians, 1,800 employees, 285 other clinical providers, and around 40 clinical locations spanning New York, Connecticut, Rhode Island, and Massachusetts.

Ortho Rhode Island, part of the Spire network, is a distinguished group of orthopedic providers and healthcare professionals committed to delivering exceptional patient care and value-driven services. Ortho Rhode Island emphasizes patient-centered thinking, striving to offer the best experience within the healthcare industry. This commitment is guided by a set of core values including integrity and accountability (delivering on their word), mutual respect, continuous innovation in orthopedics, valuing every individual regardless of background, and actively engaging with the community. These core principles shape the organization's daily operations and interactions with patients and staff alike.

The Front Desk Specialist plays a crucial role within this established network. This full-time, onsite position operates Monday through Thursday from 10:30 AM to 7:00 PM EST, and Fridays from 8:00 AM to 4:30 PM EST. The Front Desk Specialist serves as the first point of contact for patients visiting the clinic and ensures that their check-in, registration, and checkout processes are managed efficiently and warmly. The role requires a blend of administrative, interpersonal, and multitasking skills to maximize daily patient and clinical services. Meticulous attention to detail is essential, especially when updating patient demographic information, verifying insurance eligibility and benefits, handling referral documentation, and managing copay collections.

This position also involves patient triage and scheduling, ensuring that patients receive timely appointments tailored to their specific clinical needs. The Front Desk Specialist supports the flow of operations by directing visitors and vendors to appropriate contacts, always maintaining professionalism and courtesy. The dynamic environment of Spire Orthopedic Partners provides opportunities for growth and advancement, backed by a strong infrastructure of tools and programs designed to enhance the employee experience. Competitive compensation and a generous benefits package inclusive of health, dental, vision insurance, and a 401(k) plan enrich the rewards that come with this position.

Candidates who join this team will find themselves part of a diverse network of practitioners and professionals committed to innovation and high standards in orthopedic care. The company promotes equal opportunity employment without discrimination based on protected characteristics, fostering an inclusive and welcoming work environment for all employees.