Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
The hiring organization is a reputable hotel known for providing exceptional guest services and maintaining high operational standards within the hospitality industry. As a key player in the hotel sector, this establishment prides itself on offering a welcoming and comfortable environment for both guests and team members alike, ensuring a memorable and seamless experience throughout each stay. The hotel’s commitment to quality service and guest satisfaction is reflected in its thorough and professional approach to front office management and guest relations.
The role available is that of a Front Office Supervisor, a pivotal position that demands strong leadership, organizational, and customer service skills. This full-time role involves supervising front office staff to maintain efficient operations, overseeing guest check-in and check-out processes, addressing guest concerns promptly and professionally, and ensuring all administrative tasks are completed accurately in line with company policies. The Front Office Supervisor is responsible for maintaining overall guest satisfaction by fostering excellent communication among team members, providing guidance and evaluation of staff performance, and upholding the standards of the Front Office department.
In this position, the successful candidate will interact with guests directly, handling registrations, room assignments, and payment processing using computer systems. The role also requires preparing detailed reports pertaining to daily operations such as occupancy, lost phone calls, agent upsells, and account adjustments. Given the dynamic nature of the hospitality industry, the supervisor must be adaptable to work various shifts including nights, weekends, and holidays according to business needs. Proficiency in Microsoft Office products including Project, Word, Excel, PowerPoint, Publisher, and Outlook is essential for managing day-to-day administrative duties efficiently.
The hotel emphasizes the importance of a supervisory approach that promotes teamwork, proper guest interactions, and operational efficiency. The Front Office Supervisor is expected to provide guidance on break management and job task delegation to expedite check-in/out procedures and baggage handling with professionalism and courtesy. In addition, the supervisor is tasked with ensuring compliance with licensing regulations such as maintaining an Alcohol Awareness Card, where applicable.
Physical demands of the job require a combination of sitting, standing, and walking, with occasional overhead reaching and the ability to push or pull objects weighing up to 10 pounds. Visual acuity in terms of distance, depth perception, and color vision is also necessary to perform this role effectively. Working conditions primarily involve indoor settings with moderate noise levels and may include exposure to secondhand smoke. The hotel is committed to providing reasonable accommodations for individuals with disabilities to perform essential job functions.
Overall, this Front Office Supervisor role offers a challenging yet rewarding career path within the hospitality sector, suitable for professionals with prior hotel operation experience and strong leadership competencies. The position encourages growth, continuous learning, and the opportunity to contribute significantly to the guest experience and hotel success.
The role available is that of a Front Office Supervisor, a pivotal position that demands strong leadership, organizational, and customer service skills. This full-time role involves supervising front office staff to maintain efficient operations, overseeing guest check-in and check-out processes, addressing guest concerns promptly and professionally, and ensuring all administrative tasks are completed accurately in line with company policies. The Front Office Supervisor is responsible for maintaining overall guest satisfaction by fostering excellent communication among team members, providing guidance and evaluation of staff performance, and upholding the standards of the Front Office department.
In this position, the successful candidate will interact with guests directly, handling registrations, room assignments, and payment processing using computer systems. The role also requires preparing detailed reports pertaining to daily operations such as occupancy, lost phone calls, agent upsells, and account adjustments. Given the dynamic nature of the hospitality industry, the supervisor must be adaptable to work various shifts including nights, weekends, and holidays according to business needs. Proficiency in Microsoft Office products including Project, Word, Excel, PowerPoint, Publisher, and Outlook is essential for managing day-to-day administrative duties efficiently.
The hotel emphasizes the importance of a supervisory approach that promotes teamwork, proper guest interactions, and operational efficiency. The Front Office Supervisor is expected to provide guidance on break management and job task delegation to expedite check-in/out procedures and baggage handling with professionalism and courtesy. In addition, the supervisor is tasked with ensuring compliance with licensing regulations such as maintaining an Alcohol Awareness Card, where applicable.
Physical demands of the job require a combination of sitting, standing, and walking, with occasional overhead reaching and the ability to push or pull objects weighing up to 10 pounds. Visual acuity in terms of distance, depth perception, and color vision is also necessary to perform this role effectively. Working conditions primarily involve indoor settings with moderate noise levels and may include exposure to secondhand smoke. The hotel is committed to providing reasonable accommodations for individuals with disabilities to perform essential job functions.
Overall, this Front Office Supervisor role offers a challenging yet rewarding career path within the hospitality sector, suitable for professionals with prior hotel operation experience and strong leadership competencies. The position encourages growth, continuous learning, and the opportunity to contribute significantly to the guest experience and hotel success.
Job Requirements
- Minimum of 1-2 years experience in hotel operations
- previous supervisory experience preferred
- proficiency in Microsoft Office products
- ability to read, write, and perform math tasks at a complex level
- clerical and supervisory skills
- must be flexible to work all shifts including holidays, nights, and weekends
- must be at least 21 years old
- must obtain and maintain Alcohol Awareness Card
- able to sit, stand, walk, reach overhead
- able to push/pull up to 10 pounds
- visual abilities including depth perception and color vision
- able to communicate professionally and handle guest concerns
- able to work indoors in moderate noise environment
- able to perform essential job functions with or without accommodations
Job Qualifications
- Minimum 1-2 years of experience in hotel operation preferred
- previous supervisory experience preferred
- proficiency in Microsoft Office products including Project, Word, Excel, PowerPoint, Publisher, and Outlook
- strong clerical skills including compiling, analyzing, supervising, instructing, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making
- ability to communicate effectively and professionally with guests and team members
- flexibility to work various shifts including holidays, nights, and weekends
- must be at least 21 years of age
Job Duties
- Register guests by inputting information into the computer and assigning them rooms
- settle and check out guest’s accounts by inputting method of payment into computer and releasing room
- maintain excellent guest service and team member relations through effective communication and by following company guidelines
- supervise staff to ensure job duties/breaks promote the overall operation of the Front Office
- handle all front office team members and guest concerns in a professional manner
- evaluate staff performance
- answer calls and process requests from guests
- make follow-up calls to maintain proper communications with guests, departmental staff and management staff
- assist guests with faxes, telephone calls, mail, packages, directions and all other basic inquiries
- assist guests with questions or problems they may have regarding their room or account in person or on the telephone
- prepare and organize reports for tracking rebates, lost phone calls, agent up-sells, night occupancy reports, etc
- post and balance room charges to guest’s accounts to keep these accounts current and correct at all times
- research and correct disputed room charges by use of various reports and master accounts to correct any improper postings to guest’s accounts
- monitor staff behavior, direct breaks and direct job functions to expedite check-in/out and baggage handling procedures
- direct staff in proper job functions and proper guest interaction
- any other duties as assigned within the scope of this position
Job Location
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