Job Overview
Compensation
Salary
Range $48,000.00 - $52,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Professional Development
Job Description
The hiring establishment is a reputable hotel organization dedicated to providing exceptional hospitality services to its guests. Known for its commitment to outstanding customer service and maintaining a comfortable environment, this hotel focuses on delivering memorable experiences for travelers and visitors. With a strong emphasis on professionalism and operational excellence, the hotel seeks qualified individuals to join their front office team as part of their mission to ensure guest satisfaction and smooth daily operations.
This role is a Front Office Supervisor position, which involves overseeing the front desk operations of the hotel. The individual in this position will be responsible for managing guest registration, check-ins and check-outs, handling guest accounts, and ensuring the highest level of guest service. The Front Office Supervisor will play a pivotal role in supervising the front desk staff, ensuring that all duties are performed efficiently and in accordance with company policies. This role requires strong leadership skills to manage the team effectively while maintaining a professional and welcoming atmosphere for hotel guests. In addition to managing the team, the supervisor will handle guest concerns, coordinate communications, prepare operational reports, and ensure all front office activities contribute to the overall success of the hotel. The position demands excellent skills in multitasking, communication, and problem-solving, along with proficiency in Microsoft Office products such as Word, Excel, PowerPoint, Publisher, Outlook, and Project.
The role is suitable for candidates with a minimum of 1-2 years experience in hotel operations, and preferably with previous supervisory experience. The role requires the ability to work flexible shifts including nights, weekends, and holidays, addressing business needs as they arise. Candidates must be at least 21 years old and are required to obtain an Alcohol Awareness Card as part of their certification. Physical demands include frequent sitting and standing, occasional walking and overhead reaching, and the ability to handle minor lifting tasks. The work environment involves indoor duties, often conducted face-to-face, with moderate noise levels. Reasonable accommodations may be made for individuals with disabilities to perform essential functions. This is an opportunity for those who wish to advance their career in the hospitality industry in a dynamic and customer-focused environment.
This role is a Front Office Supervisor position, which involves overseeing the front desk operations of the hotel. The individual in this position will be responsible for managing guest registration, check-ins and check-outs, handling guest accounts, and ensuring the highest level of guest service. The Front Office Supervisor will play a pivotal role in supervising the front desk staff, ensuring that all duties are performed efficiently and in accordance with company policies. This role requires strong leadership skills to manage the team effectively while maintaining a professional and welcoming atmosphere for hotel guests. In addition to managing the team, the supervisor will handle guest concerns, coordinate communications, prepare operational reports, and ensure all front office activities contribute to the overall success of the hotel. The position demands excellent skills in multitasking, communication, and problem-solving, along with proficiency in Microsoft Office products such as Word, Excel, PowerPoint, Publisher, Outlook, and Project.
The role is suitable for candidates with a minimum of 1-2 years experience in hotel operations, and preferably with previous supervisory experience. The role requires the ability to work flexible shifts including nights, weekends, and holidays, addressing business needs as they arise. Candidates must be at least 21 years old and are required to obtain an Alcohol Awareness Card as part of their certification. Physical demands include frequent sitting and standing, occasional walking and overhead reaching, and the ability to handle minor lifting tasks. The work environment involves indoor duties, often conducted face-to-face, with moderate noise levels. Reasonable accommodations may be made for individuals with disabilities to perform essential functions. This is an opportunity for those who wish to advance their career in the hospitality industry in a dynamic and customer-focused environment.
Job Requirements
- Must be a minimum of 21 years of age
- Must obtain and maintain appropriate licensing with Alcohol Awareness Card
- Ability to perform physical demands including frequent sitting, standing, occasional walking and reaching overhead
- Ability to push/pull 10 pounds or less occasionally
- Constant repetitive use of both hands
- Requires constant vision abilities including distance, depth perception, field of vision and color vision
- Flexible to work all shifts including holidays, nights and weekend hours as business needs dictate
Job Qualifications
- Minimum 1-2 years of experience in hotel operation preferred
- Previous supervisory experience preferred
- Proficient in Microsoft Office products including Project, Word, Excel, PowerPoint, Publisher and Outlook
- Ability of complex reading, writing, math and task completion skills required
- Strong clerical, compiling, analyzing, supervising and instructing skills
- Excellent problem solving, independent judgment and decision making skills
- Ability to follow instructions and influence others
- Flexible to work all shifts including holidays, nights and weekend hours
Job Duties
- Register guests by inputting information into the computer and assigning them rooms
- Settle and check out guest's accounts by inputting method of payment into computer and releasing room
- Maintain excellent guest service and team member relations through effective communication and by following company guidelines
- Supervise staff to ensure job duties/breaks promote the overall operation of the Front Office
- Handle all front office team members and guest concerns in a professional manner
- Evaluate staff performance
- Answer calls and process requests from guests
- Make follow-up calls to maintain proper communications with guests, departmental staff and management staff
- Assist guests with faxes, telephone calls, mail, packages, directions and all other basic inquiries
- Assist guests with questions or problems regarding their room or account in person or on the telephone
- Prepare and organize reports for tracking rebates, lost phone calls, agent up-sells, night occupancy reports, etc
- Post and balance room charges to guest's accounts to keep these accounts current and correct at all times
- Research and correct disputed room charges by use of various reports and master accounts to correct any improper postings
- Monitor staff behavior, direct breaks and direct job functions to expedite check-in/out and baggage handling procedures
- Direct staff in proper job functions and proper guest interaction
- Any other duties as assigned within the scope of this position
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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