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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Job Description
This employment opportunity is offered by a well-established hotel committed to providing exceptional guest experiences and outstanding hospitality services. The hotel industry is a dynamic and fast-paced environment where customer satisfaction is paramount. Our organization prides itself on maintaining high standards of service, combining both traditional hospitality values and modern operational efficiencies. The company values its employees, promoting teamwork, professional development, and a supportive work environment. Recognizing the importance of front-line staff in shaping guest impressions, the hotel invests in training and support to empower its workforce to deliver excellence. The Front Office Manager role is integral to our operations,... Show More
Job Requirements
- Must be a minimum of 21 years of age
- Minimum of 1-2 years of experience in hotel operation preferred
- Previous supervisory experience preferred
- Ability to work all shifts including holidays, nights and weekends
- Must obtain and maintain appropriate licensing with Alcohol Awareness Card
- Proficient in Microsoft Office products including Project, Word, Excel, PowerPoint, Publisher and Outlook
- Ability to perform complex reading, writing, math and task completion skills
- Must be able to sit and stand frequently and occasionally walk and reach overhead
- Ability to push/pull 10lbs occasionally
- Strong vision abilities including distance, depth perception, field of vision and color vision
- Reasonable accommodations available for individuals with disabilities
Job Qualifications
- Minimum 1-2 years of experience in hotel operation preferred or any combination of education, training, or experience listed that provides the required knowledge, skills, and abilities
- Previous supervisory experience preferred
- Proficient in Microsoft Office products including Project, Word, Excel, PowerPoint, Publisher, and Outlook
- Ability of complex reading, writing, math, and task completion skills
- Strong clerical, compiling, analyzing, supervising, instructing, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making skills
- Flexible to work all shifts including holidays, nights, and weekend hours
- Must be a minimum of 21 years of age
Job Duties
- Register guests by inputting information into the computer and assigning them rooms
- Settle and check out guest’s accounts by inputting method of payment into computer and releasing room
- Maintain excellent guest service and team member relations through effective communication and by following company guidelines
- Supervise staff to ensure job duties/breaks promote the overall operation of the Front Office
- Handle all front office team members and guest concerns in a professional manner
- Evaluate staff performance
- Answer calls and process requests from guests
- Make follow-up calls to maintain proper communications with guests, departmental staff and management staff
- Assist guests with faxes, telephone calls, mail, packages, directions and all other basic inquiries
- Assist guests with questions or problems they may have regarding their room or account in person, or on the telephone
- Prepare and organize reports for tracking rebates, lost phone calls, agent up-sells, night occupancy reports, etc
- Post and balance room charges to guest’s accounts to keep these accounts current and correct at all times
- Research and correct disputed room charges by use of various reports and master accounts to correct any improper postings to guest’s accounts
- Monitor staff behavior, direct breaks and direct job functions to expedite check-in/out and baggage handling procedures
- Direct staff in proper job functions and proper guest interaction
- Any other duties as assigned within the scope of this position
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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