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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $22.00
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training opportunities
Career Development
flexible scheduling
Job Description
This job opening is for a full-time Front Office Supervisor position within a well-established hotel. The hotel prides itself on delivering a high standard of guest service, ensuring that every visitor experiences exemplary hospitality from the moment they arrive until they depart. This hospitality company operates with a focus on creating a welcoming, smooth, and efficient front desk operation, playing a crucial role in guest satisfaction and the overall success of the hotel. The Front Office Supervisor is a leadership role essential to maintaining the quality of guest services and overseeing the front desk team to ensure daily operations run... Show More
Job Requirements
- Minimum 1-2 years of experience in hotel operation preferred
- previous supervisory experience preferred
- proficiency in Microsoft Office products including Project, Word, Excel, PowerPoint, Publisher, and Outlook
- flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate
- must be a minimum of 21 years of age
- must obtain and maintain appropriate licensing with Alcohol Awareness Card
Job Qualifications
- Minimum 1-2 years of experience in hotel operation preferred or any combination of education, training, or experience listed that provides the required knowledge, skills, and abilities
- previous supervisory experience preferred
- proficiency in Microsoft Office products including Project, Word, Excel, PowerPoint, Publisher, and Outlook
- strong clerical, compiling, analyzing, supervising, instructing, following instructions, influencing others, memorization, problem solving, independent judgment and decision making skills
- ability to work flexible shifts including holidays, nights and weekends
- minimum age of 21 years
- ability to communicate professionally and effectively with guests and team members
Job Duties
- Register guests by inputting information into the computer and assigning them rooms
- settle and check out guest's accounts by inputting method of payment into computer and releasing room
- maintain excellent guest service and team member relations through effective communication and by following company guidelines
- supervise staff to ensure job duties/breaks promote the overall operation of the Front Office
- handle all front office team members and guest concerns in a professional manner
- evaluate staff performance
- answer calls and process requests from guests
- make follow-up calls to maintain proper communications with guests, departmental staff and management staff
- assist guests with faxes, telephone calls, mail, packages, directions and all other basic inquiries
- assist guests with questions or problems they may have regarding their room or account in person, or on the telephone
- prepare and organize reports for tracking rebates, lost phone calls, agent up-sells, night occupancy reports, etc.
- post and balance room charges to guest's accounts to keep these accounts current and correct at all times
- research and correct disputed room charges by use of various reports and master accounts to correct any improper postings to guest's accounts
- monitor staff behavior, direct breaks and direct job functions to expedite check-in/out and baggage handling procedures
- direct staff in proper job functions and proper guest interaction
- any other duties as assigned within the scope of this position
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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